Treasury Management Service Specialist II-2

Description Summary: The Treasury Management Service Specialist II supports the Treasury Management - National Settlement Team segment, prioritizing complex onboarding and service issues to ensure timely resolution with minimal customer impact. The role serves as a mentor for new colleagues, identifies cross-sell opportunities, manages risk, and adheres to policy and procedure requirements. Responsibilities Provide advanced product and service support for the Treasury Management segment, specifically the National Settlement Team. Identify, research, analyze, and resolve complex problems related to servicing customers and onboarding processes. Prioritize service issues and ensure timely completion with recognized customer resolution. Perform training or education for customers on specific products. Act as an internal resource for inquiries and recommend process improvements. Consult on policy or procedure interpretation for other internal departments. Mentor less experienced Treasury Management Customer Service Specialists. Perform other duties as assigned. Qualifications High school diploma or equivalent. 3+ years of experience in treasury management, banking operations, or a related client implementation or service role. 3+ years of working knowledge of core treasury products and services, including payments, receivables, electronic banking, and depository solutions. 3+ years experience leading implementations, resolving escalations, and working directly with clients and senior internal partners. 3+ years managing multiple complex onboarding projects and extended timelines. 3+ years of project management, analytical, and communication skills. 3+ years of knowledge of applicable banking laws and regulations. 3+ years of change management skills and ability to work at a consistently changing pace. 3+ years of organizational and time management skills. 3+ years of analytical, problem-solving, and decision-making skills. 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Preferred Qualifications Basic to intermediate knowledge of Microsoft Office applications. Ability to work in a team environment, resolve problems independently, and manage issues with urgency and attention to detail. Understanding of TM products and services or commercial banking. Workplace: Office (in-office and hybrid work options available). Huntington is an Equal Opportunity Employer. #J-18808-Ljbffr 0101 The Huntington National Bank