Outreach Case Manager

Location 1851 Tyburn St.,Glendale, CA, 91204,United States Employee Type Full Time Contact information Phone View phone number on click.appcast.io Description Who We Are Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve. 401(k) and 401(k) matching Health, dental, and vision insurance Life insurance Employee assistance program Paid time off Job Description The Outreach Case Manager is responsible for connecting with and engaging individuals experiencing homelessness throughout the greater Glendale area. This role focuses on building trusting relationships with people living in outdoor locations or other places not meant for human habitation and linking them to services, resources, and housing opportunities. In addition to conducting outreach in commonly known areas where individuals experiencing homelessness congregate, the Outreach Case Manager responds to requests for assistance from first responders, business owners, residents, and hospital discharge planners. The position is based at Ascencia’s Access Center and works collaboratively with Access Center staff to ensure that client needs are addressed and individuals are connected to appropriate services and housing resources. The Outreach Case Manager reports to the Lead Outreach Case Manager and plays a critical role in helping individuals transition from homelessness to stability by providing engagement, support, and case management coordination. Duties and Responsibilities Outreach & Engagement Develop professional and supportive relationships with individuals experiencing homelessness who are staying in outdoor locations or places not intended for human habitation in the greater Glendale area Conduct regular outreach in areas where individuals experiencing homelessness are known to congregate Identify and document client needs through repeated engagement and contact Provide information about available services and assist individuals with accessing transportation to service providers when needed Respond to requests for outreach assistance from first responders, business owners, residents, and hospital discharge planners Educate community and faith-based organizations about the work of the Outreach Team and how to refer individuals experiencing homelessness for services Case Management Support Work collaboratively with the primary Access Center case manager to help clients progress toward their individualized case plan goals Monitor and evaluate each client’s progress and assist with adjusting case plans when necessary Provide support and guidance to help clients access housing opportunities, supportive services, and other resources Conduct crisis intervention as needed to stabilize clients and connect them with appropriate services Documentation & Reporting Maintain accurate and timely documentation of client contacts, service objectives, and outcomes in accordance with Federal, State, County, and Ascencia guidelines Maintain administrative record keeping and reporting systems related to outreach activities and case management Prepare case management related reports including program outcomes, client progress, and program successes Adhere to strict professional boundaries and ethical standards when working with clients Actively participate in client- and program-related meetings, trainings, and case conferences Attend community, coalition, and committee meetings related to homelessness services Coordinate with internal teams and external service providers to ensure clients receive comprehensive support Qualifications and Requirements Bachelor’s degree in Human Services or a related field, or a comparable combination of education and relevant work experience Experience in a social service setting with knowledge of case management systems and planning techniques Knowledge of outreach techniques, community resources, and the Continuum of Care for individuals experiencing homelessness Experience working with individuals and families experiencing homelessness strongly preferred Proficiency in Microsoft Word and Excel and ability to learn and utilize the Homeless Management Information System (HMIS) Valid driver’s license and ability to meet insurance carrier requirements for driving approval Must have reliable transportation to conduct job‑related travel and be able to drive agency vehicles Drug screening and TB test required prior to employment Salary: $22 per hour Physical Requirements Travel to field locations required to conduct outreach and provide services Prolonged sitting, standing, bending, stooping, and stretching Occasional lifting of up to 25 pounds Frequent typing and computer use, including use of keyboards and phones Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. EEO Statement Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr Horseshoe Beverage Co.