Production Support Specialist

Production Support Specialist

Based in Pennington, NJ / Plano, TX (Onsite) location for a Fulltime position.

Skill: Production Support Specialist Position Summary:

• As a Production Support Specialist, you will play a crucial role in ensuring the stability and efficiency of our systems by collaborating closely with infrastructure partners, development teams, and other stakeholders.
• You will be responsible for analyzing and troubleshooting issues, managing incidents and problems, and following up for timely resolution.
• The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be capable of working collaboratively as part of a team.

Key Responsibilities:

• Collaborate with infrastructure partners and development teams to resolve production issues promptly.
• Analyze and troubleshoot system issues to identify root causes and implement effective solutions.
• Triage incidents and follow problem management protocols through to resolution, ensuring minimal impact on business operations.
• Follow up with stakeholders to ensure timely resolution of issues and prevent recurrence.
• Work effectively in a shift-based environment, including rotation weekend support as needed.

Primary Skill:

• Oracle SQL / PLSQL

Secondary Skill:

• UNIX/SHELL SCRIPTS

Tertiary Skill:

• JavaScript

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in production support or a related role.
• Strong analytical and problem-solving skills.
• Familiarity with incident and problem management processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and independently.
• Willingness to work in shifts and provide weekend support on a rotational basis.
• Adept with Oracle, Autosys, Unix.

Desired Skills:

• Certification in ITIL or relevant areas.
• Experience with monitoring and alerting tools.
• Knowledge of scripting languages (e.g., Python, Shell).
• Understanding of DevOps principles and practices.