Digital Director

Digital Director

New York, New York;Chicago, Illinois; Charlotte, North Carolina; Atlanta, Georgia

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To proceed with your application, you must be at least 18 years of age.

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Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

• Lead complex audit issues for digital payments product(s) (e.g. Zelle, Bill Pay, Wires, etc.)

• Lead cross-product analyses for digital payments products, including leading control and metric analyses across digital payments products to identify opportunities for consistency

• Drive metric and control changes with product team(s)

• Proactively identify emerging risks and process opportunities across digital payments product(s)

• Execute monthly metrics for digital payments product(s) to be able to identify opportunities for improved controls across all platforms

Responsibilities:

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Required Qualifications:

• 4 years of experience with audit, audit issues, risk, operations, business controls, or related field

• Ability to quickly analyze large, complex, data sets and pinpoint potential process weaknesses and risks

• Ability to design solutions to address complex problems and mitigate risk

• Detail oriented with strong focus on governance and documentation

• Ability to juggle multiple competing priorities and deliver high quality outcomes on short timelines

• Strong judgement and confidence to surface concerns

• Confidence in asking probing questions and suggesting solutions

Skills:

• Business Acumen

• Decision Making

• Product Design and Development

• Product Management

• Program Management

• Executive Presence

• Oral Communications

• Presentation Skills

• Prioritization

• Written Communications

• Business Case Review

• Hiring and Onboarding

• Negotiation

• Strategic Thinking

• Talent Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.