Customer Service Representative

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Bilingual Customer Service Representative

**Representante de servicio al cliente - Westwood**

Descripcin del trabajo

Representante de servicio al cliente - Centro de contacto de Westwood

Se desea la habilidad de comunicarse excelentemente por escrito y verbal en Ingls y Espaol.

LA ENERGA NOS JUNTA

En Eversource, trabajar para la empresa de suministro de energa ms grande de Nueva Inglaterra y prestar servicios a ms de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendr una variedad de oportunidades para avanzar en su carrera, ya sea en servicio al cliente, el rea de oficios, una funcin corporativa o grupos tcnicos. nase a nosotros en este increble viaje para crear un futuro mejor.

Representante de Servicio al Cliente

Como asesor energtico resolver oportunamente las consultas entrantes telefnicas y/o electrnicas. Este puesto le permitir conocer la evolucin de la industria energtica trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rpido, salario generoso, beneficios mdicos, reembolso de educacin, plan de ahorro para la jubilacin y oportunidades de avance profesional.

Los solicitantes interesados ??en trabajar en un entorno de centro de llamadas 24 horas al da, 7 das a la semana deben presentar su solicitud. Los representantes de servicio al cliente son responsables de manejar todas las consultas de servicio al cliente, por telfono, correo, Internet, videoconferencia o en persona, para productos y servicios existentes. El objetivo principal de este puesto es garantizar la resolucin oportuna de las consultas de los clientes. El Representante de Servicio al Cliente es responsable de preparar y mantener los registros necesarios asociados con el contacto con el cliente. El representante de servicio al cliente debe tener slidas habilidades analticas, de razonamiento y negociacin, y debe ser corts, discreto y tener paciencia al tratar con los clientes, el pblico en general y los departamentos de interfaz en circunstancias difciles. El representante de servicio al cliente debe demostrar la capacidad de reconocer problemas potenciales y tomar medidas correctivas, responder, priorizar, documentar y seguir las solicitudes de los clientes hasta su finalizacin.

Los solicitantes calificados deben enviar un currculum con su solicitud.

Ubicacin: Westwood, MA

Tarifa de pago inicial: $36.30

**Posicin representada por el sindicato**

Calificaciones Mnimas

-Debe tener diploma de escuela secundaria o equivalente.

-Debe tener al menos 1 ao de experiencia en un entorno relacionado con clientes o ttulo universitario.

-Debe pasar las pruebas aprobadas por la empresa.

-Debe pasar un examen de antecedentes y drogas.

Excelentes habilidades de comunicacin verbal y escrita deseadas en ingls, espaol y/o portugus.

La capacidad de leer, escribir y hablar espaol y/o portugus es una ventaja.

*Se considerarn candidatos con ttulos universitarios que no tengan experiencia relacionada con el cliente.

Aproveche los beneficios de trabajar para Eversource, la empresa de servicios pblicos de electricidad y gas ms grande de Nueva Inglaterra. Estamos orgullosos de nuestra rica historia de servicio a nuestros clientes y retribucin a nuestras comunidades. nase a nuestro equipo de atencin al cliente para brindar atencin dedicada a la amplia gama de necesidades de nuestros 3.6 millones de clientes. Como asesor energtico resolvers oportunamente las consultas entrantes telefnicas y/o electrnicas. Este puesto le permitir conocer la evolucin de la industria energtica trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rpido y oportunidades para el avance profesional.

ENERGY BRINGS US TOGETHER

At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You'll have a variety of opportunities to further your career, whether it's in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.

As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.

Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries.

The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.

The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.

Qualified applicants must submit a resume with their application.

Incumbents must successfully complete company training for this position.

**ILLUSTRATIVE DUTIES**

Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.

Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.

Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination.? Arranges for the restoration of service due to non-payment/meter alive termination.? Advises customers of available payment options.

Collects monies and institutes payment agreements.

Receives calls regarding meter reading schedules and policies.

Contacts customers to relay information and provide service.

Resolves customer inquiries.?

Processes billing/revenue correction action on demand and non-demand rated accounts and follows up to insure timely and accurate resolution.

Prepares, corrects, and maintains records for all unmetered use.

Provides information and support to field personnel.

Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.

Provides general information on public assistance programs, charitable organizations, and other help agencies.? Provides general guidance and budgeting for service.? Determines eligibility for special rates.

Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.

Determines deposit amounts based upon regulations and Company policies.?

Ensures deposits for services are collected.

Interacts with customers and DOR regarding sales tax.

Performs related duties, as well as duties of Customer Service Associate, as required.

**REPORTING RELATIONSHIPS**

This position reports to a Supervisor/Team Leader, who reports to the Department Manager. This position may also receive direction, training and coaching from a Senior Customer Service Representative.

**WORKING CONDITIONS**

Works within a normal office environment. ?

Opportunity to participate in the Performance Based Work from Home Program.?

Required to work shifts and extended hours as necessary.

Location: Westwood, MA

Starting Rate of Pay: $36.30

**Union Represented Position**

**MINIMUM QUALIFICATIONS**

1. Must pass Company approved SHL Customer Service Assessment.

2. Must have working knowledge of PC applications.

3. Must have earned a High School Diploma or the equivalent.

_Excellent verbal and written communications skills desired in both English and Spanish._

_Ability to read, write and speak Spanish is a plus._

#custajd

**Competencies:**

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

**Worker Type:**

Regular

**Number of Openings:**

10

**Emergency Response:**

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

**EEO Statement:**

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor