Flex Customer Service Representative

Job Description

Job Description

Flex Customer Service Rep
Location: Walpole, MA
Employment Type: Full-time | On-site

Are you a customer-focused professional who thrives in fast-paced environments and brings both accuracy and approachability to your work? Join Walpole Co-operative Bank as a Flex Customer Service Representative and be part of a team that values trust, community, and outstanding service.

We’re a local, independent bank with over a century of history serving the Walpole community. In this dynamic, customer-facing role, you’ll assist with everything from processing daily transactions to opening accounts and resolving customer questions—making you a key part of our branch team.

What You’ll Do:

As a Flex Customer Service Representative I, you’ll support branch operations by delivering a wide range of services to customers, from handling transactions to assisting with more complex banking needs. Your responsibilities will include:

• Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more
• Opening and maintaining customer accounts, including account documentation and disclosures
• Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries
• Responding to phone and in-person inquiries with professionalism and care
• Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access
• Researching and resolving customer issues promptly and effectively
• Approving transactions for Tellers within set limits
• Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements
• Collaborating with branch team members to ensure smooth daily operations and a positive customer experience

What You Bring:

• A high school diploma or equivalent
• 1+ year of banking experience preferred
• Excellent communication skills and a strong customer-first mindset
• Ability to manage multiple responsibilities while staying organized and accurate
• Attention to detail and strong problem-solving skills
• Professional and collaborative approach to working with customers and teammates
• Proficiency with Microsoft Office and the ability to learn banking systems and technologies
• Commitment to following policies and maintaining confidentiality
• Willingness to work Saturdays as part of your regular schedule
• Interest in representing the Bank positively within the community

What Sets Walpole Co-operative Bank Apart:
We offer a supportive, team-oriented culture where your contributions matter—and we back that up with benefits like:

• Weekly pay - $24.55 - $29.65 based on experience.
• 80% employer-paid health, dental, and vision insurance – plus access to FSA and HRA programs to help cover your out-of-pocket costs
• To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan
• Exceptional retirement benefits – for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) plus we offer a fully paid pension plan
• Generous paid time off
• Up to $7,000 annually in tuition reimbursement to support your career goals
• 100% paid life insurance and more

About Us:
Walpole Co-operative Bank is proud to serve our local community with care and integrity. We are a high-performing, financially sound institution where employees are valued and supported. Learn more about us at

Ready to Apply?
If you’re looking for a meaningful role in a friendly, professional environment, please apply!

Walpole Co-operative Bank is an equal opportunity employer.