Call Center Representative - DHA

Salary and Benefits Salary will be set in accordance with applicable Locality Pay. Pay tables by location are available for the following locales: Cincinnati, OH; Detroit, MI; Queens, NY; San Juan, PR; Baltimore, MD; Philadelphia, PA; Los Angeles, CA; Phoenix, AZ; Salinas, CA; Albuquerque, NM; Dallas, TX; Houston, TX; Kansas City, MO; Birmingham, AL; Fort Lauderdale, FL; Wilkes Barre, PA. Resume Guidelines Resumes exceeding two pages in length will not be considered. Please consult the new resume guidance for more information. Application Deadline First Cut-Off Date: June 8, 2026. Second Cut-Off Date: June 14, 2026. Third Cut-Off Date: July 5, 2026. Fourth Cut-Off Date: August 2, 2026. Fifth Cut-Off Date: August 30, 2026. Closing Date: September 30, 2026. Initial cut-off date will be used to begin applicant consideration. Applications received after the cut-off date will only be considered if needed. Qualifications GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples: (1) Working with legal or medical records, documents or benefit/financial accounts involving application of laws, rules, regulations and written guidelines (e.g., basic accounting, accounts payable/receivable); OR (2) Conducting face‑to‑face and/or telephone interviews to obtain or provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales). Please include examples of your experience within your resume for each position held. GS-6: One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) Conducting face‑to‑face and/or telephone interviews to obtain or provide information to resolve problems. Please include examples of your experience within your resume for each position held. GS-7: One (1) year of specialized experience at the equivalent to the GS-6 level in the Federal Service. Examples: (1) Researching, analyzing, and applying Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; OR (2) Explaining legal or medical provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions) to large volumes of people from different socioeconomic backgrounds. Please include examples of your experience within your resume for each position held. Note: Part‑time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12‑month period, you will be credited with 6 months of experience). Selective Placement Factor Competency Assessment Interview Process (CAIP) Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process to be found fully qualified for this position and receive further consideration for selection. The interview will cover typical situations you might encounter on the job, conducted in person or by telephone. Applicants must demonstrate qualities such as clarity of speech, active listening, confidence and ease in communicating, and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software if technically feasible. #J-18808-Ljbffr