Patient Liaison

Position: Patient Liaison (Redwood City, CA) Location: 2727 El Camino Real, Redwood City, CA 94061. Must live within 45 minutes commuting distance. What You’ll Do Patient Check-In, Registration, and Check Out Welcome patients and visitors, ensuring a warm and professional first impression. Verify patient identity, and required documentation. Assist patients with completing registration and intake forms as needed. Manage scheduling, cancellations, and rescheduling of appointments. Educate patients on post-scan expectations. Communication and Coordination Serve as a liaison between patients, providers, technologists, and clinical staff. Ensure the front desk area is organized, stocked, and operates efficiently. Customer Service Excellence Address patient concerns or complaints with empathy and professionalism. Encourage patient feedback and foster a positive clinical experience. MRI Tech Aide Responsibilities Patient Preparation for MRI Scans Escort patients to changing rooms and explain pre-scan protocols. Assist patients with positioning for comfort and safety during scans. Screen for contraindications and verify compliance with safety protocols. Support MRI Technologists Prepare the MRI suite with necessary supplies and clean equipment after use. Communicate any patient-specific concerns or needs to the technologist. Assist in maintaining an efficient workflow to minimize patient wait times. Equipment and Environment Maintenance Report any technical issues or maintenance needs to appropriate personnel. Keep patient areas tidy and well-stocked with necessary materials. What You’ll Bring Experience: At least 1+ year in customer service, preferably in a healthcare or related field. Initiative: A self-starter who takes ownership of their training and development. Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care. Flexibility: Availability to work varied hours, including weekdays and weekends as needed. Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care. Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues. Nice-to-Have Previous experience in healthcare, hospitality, or MedSpa. Proven experience as a Receptionist, Front Office Representative, or similar role. Key Competencies Exceptional interpersonal and communication skills. Attention to detail and a commitment to high standards of excellence. Strong organizational skills and the ability to adapt to change. Problem-solving and decision-making abilities. Passion for patient care and creating memorable experiences. Emotional intelligence to manage emotions effectively and foster teamwork. Considerations The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks. What We Offer An avenue to make a positive impact on people's lives and their health. We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member. Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way. Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize. Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it. We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family. The hourly wage for this role ranges from $25-$27 in local currency, depending upon experience. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. #J-18808-Ljbffr Socket.dev