Commercial Service Technician

Job Description

Job Description

Description:

Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems.

• Demonstrate excellent customer service skills with a desire to exceed customer expectations.
• Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated.
• Maintain good working order of company vehicle, report any mechanical issues.
• Maintain proper stock, parts, tools and safety equipment in company vehicle.
• Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken.
• Participate in company provide training opportunities on latest industry technologies.
• Identify and report potential opportunities for additional business (newer system, service contracts and additional services
• Other duties as assigned
• Maintain a regularly punctual attendance record, fill out daily timecard accurately
• Adhere to all company safety rules and regulations
• Accuracy of paperwork, labor hours and materials charged to customers
• Limit number of warranty callbacks on workmanship, or incorrect diagnosis
• Maximize number of sales leads, maintenance contracts and product sold
• Regular use of personal protective equipment
• Come to work ready to work with proper tools and attire
• Willingness to invest time in training seminars and classes
• Cleanliness and organization of company vehicle and worksite (customer’s homes)
• Effective communication with dispatchers

Requirements:

• Valid driver license and clean driving record, insurable by company insurance
• Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
• Possess excellent time-management and communication skill
• Ability to lift, push or pull up to 100 lbs.
• Ability to work outside in a wide range of temperatures
• Demonstrate mechanical aptitude
• Willingness to further develop skills through training seminars and classes
• Must be able to pass pre-employment drug screen
• Minimum High School diploma, GED or equivalent
• 5 + years' experience troubleshooting, maintaining and repairing diverse HVAC issues
• Possess or have the ability to acquire Low Voltage Energy License
• Possess or have the ability to acquire EPA certification
• Ability to interpret wiring diagrams and blueprints
• Basic written and verbal English language communication skills
• Strong analytical thinking skills with high attention to detail