General Manager, Municipal Courts

General Manager

The General Manager will lead all functional areas across the Municipal Court business unit within Tyler Technologies Local Government division, pursue new opportunities for business growth, adopt measurable improvements within the organization, and promote a positive corporate culture. In addition, the General Manager will have the following responsibilities:

• Operations: Applying best practices, supervising all aspects of the business, including development, professional services and client support. Develop metrics to measure efficiency and boost performance and regularly evaluate success of initiatives.
• Client Relationships: Actively engage clients and oversee end-to-end client experience to promote our products and provide exceptional client support.
• Sales: Collaboratively work with the VP of Sales to deepen market penetration and identify potentially new markets. Assist in negotiating contracts.
• Financial Management: Responsible for full P&L for business unit. Double-digit revenue growth is expected with moderate operating margin growth. Drive key business initiatives with a measurable ROI and value to the market.
• Team Building/Coaching: Recruit and develop high caliber leaders and team members to nurture and retain the company's future Create collaborative and focused teams, and mentor team members to boost engagement as well as personal and career development.
• Business Growth: Develop short and long-term strategic plans to drive future growth and improve competitive position. Set and achieve business growth targets. Aggressively evaluate the market with an eye to growth and potential acquisitions; participate in acquisition evaluations. Create an entrepreneurial culture and mindset.
• Product Management: Understand the market to contribute to and drive the product Innovate and design new software products in line with the strategic roadmap. Ensure a successful product life cycle from inception to delivery and service.
• Technology Transformation: Complete the business's transformation to the cloud and drive the roll-out of AI-based technologies for the benefit of our clients.
• Inter-company Cooperation: Tyler's portfolio of products allows the company to provide all essential applications to local government, and those products are often procured concurrently. Coordinating across Tyler to align go-to-market strategies, product integrations and client experience is key to delivering our brand promise to the market.

Qualifications:

• Proven leader: ability to confidently make decisions while building a loyal team. Consistent track record of driving double-digit revenue growth and margin expansion.
• Bachelor's degree required, MBA degree desirable.
• Significant cross-functional management experience in a software company, preferably in a vertical market environment, with a proven record of success.
• In-depth knowledge of city and county government processes and procedures. Knowledge of the justice system desirable.
• Strong financial background: P&L experience preferred.
• Experience cultivating and managing positive and successful client relationships.
• Software product management experience preferred.
• Experience leading development and delivery of AI-based technologies preferred.
• Outstanding oral and written communication; ability to articulate complex challenges in simple methods.
• Ability to travel 25-35%.