Manager, Internal Communications

Manager, Internal Communications

Leads divisional internal communications infrastructure, and execution. Serves as a trusted advisor to leadership-translating business priorities into clear, compelling messaging while ensuring consistent, high-quality delivery across all channels. Oversees communications platforms, editorial standards, and a team responsible for content creation and channel execution.

Responsibilities:

• Lead & Develop Team: Manage and develop a team of communications professionals, including design, video, and channel execution roles; set high performance standards and drive accountability.
• Strategic Communications Advisory: Partner with senior leaders to shape communications strategies that advance key business priorities and influence outcomes.
• Content & Editorial Leadership: Own editorial standards and oversee all written, visual, and multimedia content; ensure clarity, consistency, and alignment with Vanguard brand.
• Channel & Infrastructure Ownership: Lead end-to-end communications infrastructure (SharePoint/intranet, newsletters, distribution lists, planning, measurement, and multimedia integration). Ensure channels are optimized, integrated, and aligned to audience needs.
• Execution Excellence: Drive end-to-end delivery of communications-from planning through measurement-ensuring timely, high-quality outcomes.
• Stakeholder Influence: Act as a trusted advisor to resolve competing priorities, shape messaging, and guide channel strategy across stakeholders.
• Continuous Improvement: Apply data, insights, and industry best practices to improve communication effectiveness and elevate the crew experience.
• Events & Initiatives: Support communications strategy and execution for major divisional events and key initiatives.

Qualifications:

• 5+ years of relevant experience, including internal communications strategy and execution.
• Demonstrated experience translating business strategy into communications.
• Strong writing, editing, and editorial judgment; ability to maintain high content standards across formats.
• Experience managing communications channels and infrastructure (e.g., intranet, newsletters, measurement).
• Proven people leadership or team management experience preferred.
• Experience managing creative resources (design, video) preferred.
• Undergraduate degree or equivalent experience required; advanced degree preferred.

What Sets You Apart:

• Strategic thinker with strong execution discipline.
• High standards for quality, clarity, and consistency.
• Skilled at influencing without authority and navigating complexity.
• Data-driven and focused on measurable impact.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.