Customer Care Coordinator

Overview Are you a Customer Service professional looking for a position where you have the opportunity to change lives every day? Lifeway Mobility, a provider of accessibility solutions to individuals with limited mobility, has just the job for you! Our Customer Care Coordinators (CCC) are the first point of contact for our prospective customers. They are responsible for answering and returning phone calls from customers seeking solutions, ensuring Lifeway’s products meet the customer’s needs, and scheduling the Lifeway Sales team for initial evaluations with customers. CCCs set our Sales Consultants up for success by qualifying the lead, preparing the prospective customer and any family members for the evaluation, and ensuring that all notes are in our CRM and are comprehensive. Responsibilities Answering phone calls, returning voicemails and emails from prospective customers, qualifying those customers, and scheduling evaluations for the sales team. Utilizing our ERP system to track interactions and to provide detailed notes for Sales Consultants to ensure a seamless handoff. Work closely with the sales team and local branch to ensure customers are taken care of efficiently and quickly. Ensure that the Sales Consultants enter the customer's home armed with the information needed for a successful evaluation. Qualifications 2+ years in a similar role. Excellent communication and interpersonal skills. Strong organizational and time management skills. Proficiency in the MS Office suite and familiarity with CRM software. A desire to work for a company providing solutions that reduce falls and allow individuals to continue to live in their own homes. #J-18808-Ljbffr