Account Manager

Account ManagerRemote - Austin, TX - Denver, CO - Tampa, FLAre you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a 'one team' mentality where everyone's unique skills contribute to an environment that encourages collaboration and ownership. At Automox you're enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that's missing is U!Role SummaryWe are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value. This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.What You'll Be DoingOwn renewal and retention outcomes across a defined book of businessBuild and convert expansion pipeline (upsell, cross-sell, and whitespace)Lead early, proactive engagement on at-risk accounts — no last-minute savesDrive adoption of multi-year agreements (MYAs) and long-term customer commitmentsPosition and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and valueConduct executive-level business reviews tied to customer outcomes and ROIDevelop and execute account plans with clear growth and risk mitigation strategiesMaintain accurate forecasting and pipeline hygiene in SalesforcePartner with CSMs, Support, and Product to remove blockers and deliver outcomesIdentify and act on customer signals (usage, sentiment, risk) to drive action earlyOperate with weekly execution cadence at the account level (pipeline, risk, renewals)What You Bring3–5 years in account management, sales, or customer-facing revenue roles in SaaSProven ability to meet or exceed retention and expansion targetsExperience managing a book of business with quota accountabilityStrong commercial instincts — able to negotiate, position value, and close dealsAbility to run executive conversations and influence decision-makersComfortable operating in a metrics-driven, forecast-based environmentDemonstrated ability to navigate technical products and cross-functional teamsBias for action — proactive, not reactive in managing customer risk and opportunityExperience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)What Success Looks LikeAchieves or exceeds renewal rate and expansion targetsMaintains accurate forecast and ?2x pipeline coverageDrives adoption of MYAs, Turnkey, and premium offeringsIdentifies and mitigates risk early in the renewal cycleBuilds strong relationships at both operator and executive levelsOperates with discipline in weekly account and pipeline cadenceThe range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process.Sales OTE range$155,000 - $175,000 USDLocationWe are a fully distributed company of remote employees.***Note: We currently don't hire in California or New York metro***About AutomoxAutomox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?Employment at AutomoxMust be able to pass a federal, state, county background check Complete a local in-person verificationTotal Rewards: Thrive with UsCompetitive SalaryEquity for Full-Time Employees401K MatchFlexible PTO, generous sick time policyHealth & WellnessComprehensive Health Plans with generous employer contributions100% Company-paid Short Term/Long Term Disability and Life InsuranceCompany HSA Contribution: $100-$200 per month based on tierHappiness & Well-Being$25 per month Lifestyle Spending AccountInternet Reimbursement - $50/month$500 Home office stipend$10k Adoption BenefitComprehensive Family Planning Covered on Meritian Medical PlanWe are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.We are not able to sponsor work visas at this time.