Product Support Technician

Position Summary / Essential Functions

Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers

Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.

Understands electrical drawings and schematics

Communicate with general contractors, designers and architects

Work with Engineering to develop installation solutions

Performs other duties as required

Knowledge, Skills, Abilities, Competencies

Working knowledge of Microsoft Office

Quantitative skills and mechanical aptitude

Personal accountability for department/company improvement

Excellent verbal and written communication skills

Ability to interact with other departments

Good organizational skills

Strong problem solving and decision making skills

Core Values

Deliver Service

Be Positive

Embrace Family

Be a Team Player

Show Integrity

Have Grit

Job Type

Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:

401(k) with company match

Dental insurance

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Education

High School or better.

Experience

1-3 years: Work experience in door installation and Auto CAD is a plus but not required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.