Program Manager

Job TitleManages multiple Steriles customer project(s) and related project team activities in all capacities and serve as the primary contact for both internal and external customers, working closely with the Business Manager to support new initiatives and coordinate contract amendments.Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Group/Division SummaryThe Drug Product Division - North America (DPD-NA) is one of the five divisions that make up the Pharma Services Group. We are made up of approximately 4400 colleagues across six sites who specialize in taking sterile injectable and oral solid dose drug products from development to commercialization.Key ResponsibilitiesLeads the project(s) and project teams ensuring all required activities occur as planned or are reviewed and agreed to by the customer. Coordinates scheduling of activities to meet customer demands and apply expertise and experience to resolve issues. Identifies resource issues and use effective communication/leadership confirming satisfactory resolution occurs.Maintains close contact with the client representative(s) through meetings, site visits, teleconferences, and other forums ensuring that issues are addressed and project timeline activities are met. Serves as primary contact and communication link between Company and customer.Meets regularly with project team members and production staff to understand operations and issues in connection to the project(s). Coordinates internal development activities key to ensuring successful product transfers.Negotiates project differences within the company and with the key customer contacts with minimal support, ensuring resolutions that are amenable to both parties and/or advising management of potential risks & issues.Completes all required project activity plans/reports accurately, in detail, and by the targeted time.Encourages support of Innate Project Management System throughout the project teams to ensure that necessary revenue and resource commitments are identified.Plans for future customer activities and solicit other projects that are aligned with the company goals & objectives.Informs Marketing of potential revenue increases/losses related to the project and/or customer.Prepares and presents project updates to executive and steering committees.Leads the activities of direct reports and provide opportunities to increase skills.Works in a safe and responsible manner in order to create an injury-free and incident-free workplace.Performs other duties as assigned.Requirements• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in project/program management, preferably in Biotech and/or Sterile Drug Product Manufacturing• Preferred Fields of Study: Engineering, Science, or related technical field• Project Management Professional (PMP) certification desired• Experience leading complex technical projects involving cross-functional, globally distributed teams, including tech transfers• Strong knowledge of project management methodologies, tools and best practices• Customer service experience including the ability to balance client needs with business priorities• Excellent communication and presentation skills with ability to influence senior stakeholders• Strong analytical and problem-solving capabilities with data-driven decision making• Demonstrated leadership abilities in matrix organizations• Experience managing project budgets, resources, risks and stakeholder relationships• Ability to manage multiple priorities and achieve results in a responsive environment• Fluency in English required; additional languages beneficial• Willingness to travel up to 20% as needed• Knowledge of regulatory requirements and quality management systems• Strong interpersonal skills with ability to build relationships at all levels• Experience with continuous improvement andCompensation and BenefitsThe salary range estimated for this position based in Massachusetts is $95,900.00–$148,825.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: