Guest Services Associate (Variable, Part Time)

Guest Services Associate

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.

We are currently looking to hire 3 Variable, Part Time Guest Services Associates.

Location: Las Vegas, NV (on-site)

This is a variable position. There is no set schedule or availability of hours. Work is offered to those who are available to accept it. Shifts will be communicated and once accepted, shifts must be worked as assigned, in compliance with company policy.

Deadline: The deadline to submit applications for this position is August 3, 2026.

How you'll do it...

• Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
• Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
• Process ticketing and merchandise transactions
• Monitor objects and props within the exhibition to ensure proper placement and functionality
• Provide guests with information about the interactive experience, narrative, and contributing artists
• Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
• Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
• Fulfill other duties as required or directed by management

To be successful in this role...

• Strong service skills and welcoming demeanor required
• Communicate with others to exchange information
• Embody Meow Wolf customer service expectations to enhance guest's experience
• Learn and operate ticketing and point of sale systems
• Follow and enforce safety rules
• Maintain composure in stressful situations
• Adaptable to changes in a fast-paced work environment
• An interest in the arts
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Must be 18 years of age or older at time of hire

It would be nice to have...

• Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
• Prior experience with point-of-sale systems
• Bilingual, especially but not limited to English and Spanish

Work Environment and Physical Demands: Work Environment: This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands: Moving in different positions to accomplish tasks in various environments including tight spaces. Remaining in a stationary position for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers. Positioning or moving objects up to 20 pounds. All employees will comply with company and OSHA standard workplace safety protocols.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: This is a variable position. There is no set schedule or availability of hours. Work is offered to those who are available to accept it. Shifts will be communicated and once accepted, shifts must be worked as assigned, in compliance with company policy. This position works a flexible schedule including weekdays, weekends, evenings, and holidays

Supervisory Responsibility: This position does not require supervisory responsibility.

Travel: No travel is required for this position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position is represented by the Meow Wolf Workers Collective/Communications Workers of America. Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.