Community Support Lead Care Manager

Care Management Responsibilities Manage a caseload of members with complex health and social needs Spend approximately 65% of your time in the field (homes, shelters, community settings) Conduct in-person visits, assessments, and follow-ups Travel locally within Santa Clara County Coordinate services across healthcare, behavioral health, and community resources Participate in community outreach efforts including events, partnerships, and local engagement Provide mentorship and support to other care managers Document in real-time or by end of day using internal systems Conduct comprehensive member assessments to identify health and social needs Develop and manage individualized care plans Coordinate appointments, services, and long-term support systems Ensure continuity of care and consistent follow-through Build strong, trusting relationships with members and their families Provide ongoing support through phone, video, and in-person visits Advocate for timely care, services, and equitable access to resources Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives Build and maintain relationships with community-based organizations, shelters, and service providers Connect members to housing, food access, workforce programs, childcare, and other services Provide guidance, mentorship, and support to care managers within the program Maintain accurate and timely documentation of all member interactions Ensure compliance with Medi-Cal, CalAIM, and Community Supports program requirements Partner with interdisciplinary teams including behavioral health, outreach, and social services Identify trends and gaps in services Requirements Experience: 3–5 years in case management, social services, or healthcare Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred) Strong understanding of healthcare systems, managed care, and community resources Excellent communication, empathy, and cultural competence Strong organizational and time management skills Must be proficient in technology, including case management systems, EHR platforms, and documentation tools Ability to document in real-time and manage member data accurately Comfortable navigating multiple systems and communication platforms Work Requirements Ability to travel locally within Santa Clara County Valid California Driver’s License and reliable transportation Ability to work in a hybrid, field-based environment Certifications & Qualifications California Driver’s License #J-18808-Ljbffr Jobtailor