CAPPS Technical Oversight Analyst (Contractor)

CAPPS Technical Oversight Analyst (Contractor)

RESPEC is seeking a seasoned CAPPS Technical Oversight Analyst to support one of Texas's most critical statewide enterprise resource planning programs. This role sits at the intersection of technical leadership, vendor accountability, and executive communication — serving as a senior technical advisor on the Centralized Accounting and Payroll/Personnel System (CAPPS), which supports financial and HR/payroll operations for over 100 Texas state agencies.

This is not a development role. This is a strategic technical oversight position for a professional who has spent their career inside Texas state government ERP ecosystems and understands the complexity of managing a statewide PeopleSoft platform at scale. If you have deep CAPPS Central experience, a track record of holding managed services vendors accountable, and the executive presence to brief agency leadership — this role was built for someone like you.

Core Responsibilities:

In this role, you will serve as the primary technical oversight resource for a statewide ERP program, providing strategic guidance and hands-on analytical support across a broad range of technical and operational functions.

You will develop and manage strategic roadmaps, translate complex technical concepts for executive audiences, and prepare and deliver high-quality briefings and status presentations to senior agency leadership. Your ability to communicate clearly across technical and non-technical stakeholders will be essential to the success of this engagement.

On the vendor accountability side, you will interpret contractual requirements, monitor managed services vendor performance, and ensure deliverables meet established technical and procedural standards. You will be expected to identify gaps, escalate risks, and drive resolution — not just observe and report.

From a systems perspective, you will provide technical oversight of PeopleSoft FSCM and HCM 9.2 environments, support CAPPS Central production and deployment activities across 100+ agencies and multiple Hub instances, and apply your knowledge of SDLC methodologies, data integration practices, and data quality standards to ensure platform stability and compliance.

You will also oversee IT service desk operations aligned to ITIL framework principles, support the administration of a BOSSDesk or comparable ITIL-compliant service management platform, and contribute to accessibility compliance efforts under WCAG 2.1 standards.

Qualifications

Required Technical Experience:

This engagement requires a highly experienced professional with a verifiable history of supporting Texas state government ERP programs. The following experience thresholds are firm client requirements.

10+ Years of Experience Required in Each of the Following:

• Texas State Government Support — Direct experience working for or supporting a Texas state agency in a technical capacity. Generic public sector experience will not meet this requirement; Texas-specific government experience is mandatory.
• ERP Application Systems Support — Hands-on technical support of large-scale enterprise application systems within a state government environment, with direct exposure to financial and HR/payroll platforms.
• CAPPS Program Technical Support — Direct experience supporting CAPPS Central production and deployment activities, including support for 100+ agencies and multiple Hub instances. This is a hard requirement.
• PeopleSoft Technical Stack — Deep proficiency across PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle 11+.
• SDLC / Data Integration / Data Quality — Demonstrated experience applying SDLC methodologies, managing data integration workflows, and enforcing data quality standards in an enterprise ERP environment.
• Technical Project Management — Experience managing technical workstreams, developing roadmaps, coordinating cross-functional teams, and tracking milestones on large-scale government ERP programs.
• Contract Interpretation & Vendor Accountability — Proven ability to read and apply contractual language operationally, hold managed services vendors accountable to SLAs, and document and escalate performance issues.
• Executive-Level Communication — Demonstrated experience preparing and delivering presentations, briefings, and written materials for senior and executive-level government stakeholders.

8+ Years of Experience Required:

• ITIL Framework & IT Service Desk Operations — Practical experience working within or directly supporting an ITIL-compliant service desk environment, including incident management, change management, and service request processes.

3+ Years of Experience Required:

• BOSSDesk or Comparable ITIL-Compliant Service Desk Platform — Hands-on administrative and configuration experience with BOSSDesk or a functionally equivalent ITIL-compliant service management tool, including integrations, API support, and advanced troubleshooting.

Preferred Qualifications

While not required, the following qualifications will meaningfully strengthen a candidate's profile and competitiveness for this engagement.

Candidates with 10+ years of experience in software and hardware lifecycle management using industry best practices will stand out, as will those with a background supporting legacy statewide financial systems that predate or run alongside the current ERP platform — a strong signal of deep institutional knowledge. Experience developing technical specifications for IT procurements, including RFPs, SOWs, and vendor evaluations, is also highly valued given the vendor oversight nature of this role.

Familiarity with NIST information security frameworks, working knowledge of WCAG 2.1 accessibility standards, and exposure to Agile and hybrid SDLC methodologies in a government context will further differentiate strong candidates.

Additional Information

Work Model

Important: The client reserves the right to require periodic or permanent onsite presence at their Austin, TX headquarters (LBJ State Office Building, 111 E. 17th Street, Austin, TX 78711) at any time during the engagement. If converted to a regular onsite schedule, a minimum of 24 hours per week onsite would be required. No travel reimbursement is provided — all commute, travel, lodging, and related costs are the responsibility of the candidate.

At the start of the engagement, the selected candidate must appear in person at the client's Austin, TX location to receive equipment. All travel costs associated with this initial onboarding visit are the candidate's responsibility.

Work Hours: Monday–Friday, 8:00 AM–5:00 PM CT, with occasional evenings, weekends, or holidays as project needs require. Overtime is compensated at the awarded hourly rate and requires advance client approval.

Important — Please Read Before Applying

To ensure we are respectful of your time and ours, please review the following before submitting your application:

· Texas state government experience is mandatory. General public sector or federal government experience does not satisfy this requirement. If you have not directly worked for or supported a Texas state agency, this role is not a match.

· Direct CAPPS Central experience is required. This is not a role where adjacent PeopleSoft experience will be considered equivalent. Candidates without verifiable CAPPS program support history will not be competitive.

· Candidates currently under contract with this client agency must disclose that relationship at the time of application per contract compliance rules.

All your information will be kept confidential according to EEO guidelines.