Care Coordination Support - Administrative Role

Care Coordination Support - Administrative Role

Salary Range $22.00 - $25.00 Hourly

Description

The Home Health Care Coordinator Support role provides essential administrative and workflow support to ensure smooth daily operations within the Home Health department. This position assists with coordination activities, documentation management, scheduling needs, and communication tasks that help keep processes timely, organized, and compliant.

Key responsibilities include:

Core Duties

• Manage and maintain daily and weekly schedules with accuracy.
• Process, track, and monitor orders, ensuring they are managed promptly and sent out correctly.
• Review and update productivity information as needed.
• Handle transfer updates and maintain a clean and accurate transfer report.
• Answer, route, and return phone calls in a timely, professional manner.
• Assist with monthly scheduling tasks
• Support with AI and project roll out
• Oversee the flow of schedules and ensure related documentation is completed or faxed appropriately.

CC Assistant Functions

• Assist with records requests and ensure documents are organized and submitted properly.
• Provide backup support for phones, transfers, and daily routing tasks.
• Help maintain and organize the instructions department materials.
• Support growing departmental needs as volume increases.
• Provide coverage during absences and offer backup for a Care Coordinator to maintain department flow.

Qualifications

• Strong attention to detail with the ability to track multiple moving parts. MULTITASKING is a must!
• Excellent communication skills (phone, written, and in-person).
• Ability to prioritize and shift tasks based on department demands.
• Comfortable learning and working within EMRs, scheduling programs, and internal systems (including AV tasks and AutoMynd).
• Reliable, organized, and able to maintain accuracy in fast-paced and high-volume situations.
• Strong problem-solving skills with initiative to resolve gaps or delays in workflows.
• Ability to work both independently and collaboratively within the care coordination team.
• Prior experience in a healthcare office, scheduling, or administrative coordination role preferred but not required.