CASE MANAGER

Job Description

Job Description

Case Manager

RHD - NC CTRP WAKE

Reports To: Program Director

Position Type: Full-Time

Position Summary

The Case Manager assesses participant needs, identifies essential resources, and coordinates individualized service treatment plans. Working within a holistic, values-based framework, this role serves as an advocate for participants, builds community support networks, and connects individuals with critical services in behavioral health, addiction recovery, or IDD settings.

Key Responsibilities

• Team-Based Service Planning: Collaborate with a multidisciplinary team (clinical, medical, and external partners) to develop, review, and execute individualized recovery plans.

• Direct Client Care & Community Outreach: Deliver mobile, community-based support to help participants access resources, increase community integration, and achieve personal recovery goals.

• Resource Development & Advocacy: Establish relationships with community agencies, identify service gaps, and advocate on behalf of participants.

• Documentation & Compliance: Complete all required assessments, progress notes, and administrative records accurately and in compliance with agency, funder, and licensing standards.

• Coverage: Provide coverage and support as needed to maintain required 24-hour access to Intensive Case Management services.

Qualifications

• Education: Bachelor’s degree in Human Services or a related field.

• Experience: Minimum of 2 years providing direct support in Behavioral Health, Addiction Recovery, or IDD services; 1 year of Case Management experience preferred.

• Technical & Licensing Requirements: Valid driver’s license and intermediate computer skills.

Working Conditions & Physical Requirements

• Field Work: Primarily community-based within the program's service delivery area; requires driving participants to appointments.

• Physical Effort: Medium work—frequently exerting up to 20 lbs of force and occasionally up to 50 lbs to lift, carry, push, pull, or move objects.

• Mobility & Communication: Frequent sitting, standing, walking, bending, reaching, and active verbal/written communication.