Support Services Specialist

Support Services Specialist

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Support Services Specialist

Salary

$39,123.26 Annually

Location

To Be Determined, Jacksonville, FL

Job Type

Civil Service

Job Number

2026-07231

Department

PUBLIC LIBRARY

Opening Date

08/07/2026

Closing Date

8/20/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Job Description

The Jacksonville Public Library is actively seeking a Support Services Specialist.

This is professional library work performing library systems applications support or digitized library collections support or collection development support or cataloging support. The work requires knowledge of techniques, methods and procedures used in the planning, support and maintenance of library collections, or digitized collections or cataloging or software applications and peripherals specific to library operations as well as a basic understanding of data analysis and reporting. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Contacts with others require skills in understanding and/or influencing people and are important in providing client services, including skills of persuasiveness, assertiveness, and sensitivity to others point of view that are required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, and because of the changing priorities, or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones' known experiences. The work is performed mainly in an office environment, but field work may be required at branch libraries. After hours and on-call duty are occasionally required depending on assignment. The physical demands of this position consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting, using standard office and library equipment on an ongoing basis, and may be required to lift objects weighing up to 25 pounds and push loaded book trucks or dollies up to 50 pounds. The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval.

Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition, health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

Examples of Work

• Evaluates, installs, operates, and conducts preventative maintenance on software applications and peripherals specific to library operations.

• Provides routine and escalated collections or technical support (by email, phone and in person) to staff and customers.

• Troubleshoots and repairs or reports hardware and software problems specific to library applications.

• Assists with development of and implements plans for audio visual equipment, computer hardware and software installations or upgrades.

• Recommends policy and procedural changes to resolve recurring problems related to collection development, digitization, cataloging, or library technology systems.

• Evaluates and/or prepares technical specifications, proposals, documentation, training, and related materials for assigned library applications.

• Consults with supervisor to determine technology needs and recommend appropriate hardware and software solutions.

• Maintains inventory and surplus of library electronic equipment.

• Handles the technical aspects related to the digital collections for both archiving and public display.

• Creates and edits digital images.

• Creates and edits basic catalog records and related data.

• Reviews and orders materials for assigned library collections.

• Verifies and receipts invoices per established procedures.

• Communicates with vendors to resolve shipment and invoice issues.

• Searches OCLC and other online databases for catalog records for library materials in various formats.

• Edits catalog records for materials according to local procedures and practices, produces labels, and records appropriate data for use in processing.

• Creates holdings records for materials being added to the Library’s local system.

• Updates and maintains item records for materials in the Library’s local system.

• Keeps statistics on materials cataloged and processed.

• Meets production levels and quality expectations.

• Keeps abreast of best practices as it relates to library activities.

• Generates a variety of standard reports and performs ad hoc reports as requested including periodic audits of information to ensure data integrity.

• Summarizes and translates report data into organized, usable/actionable content to drive library strategic decision making.

• Serves as a lead worker, may schedule, assign, monitor, and review the work of others under the general guidance of a supervisor.

• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.

• Operates standard office and library equipment such as personal computers using work processing, spreadsheet, database, and other related software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.

• Demonstrates proficiency in the City of Jacksonville’s competencies.

• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of the Library’s organization, operation, policies, and procedures. Knowledge of the techniques, methods and procedures used in the evaluation, installation, operation and maintenance of audiovisual equipment, personal computers, and peripherals.

• Knowledge of help desk and desktop support customer service best practices.

• Knowledge of digital content management systems such as ContentDM.

• Knowledge of metadata standards for physical or digital content in multiple formats.

• Knowledge of Library’s ILS system and OCLC Connexion.

• Knowledge of photography and photo editing software such as Photoshop.

• Knowledge of library resource materials and collections.

• Knowledge of the publishing industry, authors, and popular materials.

• Skill in assisting and supporting others by building and maintaining relationships.

• Skill in calmly assessing when to escalate critical issues and enlisting the appropriate support.

• Skill in setting goals and deadlines while maintaining quality and accuracy.

• Skill in communicating important ideas and instructions in resolving operation problems.

• Skill in use of digitization equipment such as flatbed scanners, global scanners, and digital cameras.

• Skill in use of library systems for managing collection metadata.

• Ability to learn and apply MARC codes, indicators, and subfields involved in library cataloging.

• Ability to communicate effectively, both verbally and in writing.

• Ability to anticipate and manage the orderly implementation of change.

• Ability to identify what needs to be done and take appropriate action.

• Ability to analyze, identify, diagnose, and correct problems.

• Ability to train and provide instruction to others.

• Ability to schedule, assign, monitor and review the work of others.

• Ability to present a positive manner with customers.

• Ability to prioritize, plan, develop, organize, and implement plans for hardware and software projects or for digitization projects or for collection development projects or for cataloging projects.

• Ability to audit digitization images for quality and adherence to standards.

• Ability to organize digital files for archiving and retrieval.

• Ability to understand and apply techniques, methods and procedures used in library collection development and cataloging.

• Ability to retrieve and analyze and report on data from software applications.

• Ability to read, understand and apply technical hardware and software manuals.

• Ability to operate standard office and library hardware and software such as personal computers using work processing, spreadsheet, database, and other software, peripheral and electronic devices, and depending on assignment, use scanners and digital cameras.

• Ability to travel between locations to perform the assignments of the position.

Open Requirements/Supplemental Information

• A Bachelor’s degree from an accredited institution.

• Two (2) years of experience in public libraries, library cataloging or copy cataloging, photography, library, or archival digitization, or evaluating and maintaining personal computers, peripherals, and data analysis is preferred.

• A degree concentration in information science, information technology, or other related field is preferred.

LICENSING/CERTIFICATION/REGISTRATION:

• A valid driver’s license is required prior to appointment and must be maintained during the employment in this class.

• Must obtain and maintain during employment in this class a City of Jacksonville Certification as a Public Driver.

OTHER REQUIREMENTS:

• The probationary period for this classification is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “ View email address on click.appcast.io” a trusted sender . You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: View email address on click.appcast.io

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes

• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes

• No

03

The budgeted annual salary for this position is $39,123.26. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

• Yes

• No

04

This position is located in an office and is not a remote position.

• I have read and understand the above statement.

05

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

• Yes

• No

06

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

07

Two (2) years of experience in public libraries, library cataloging or copy cataloging, photography, library, or archival digitization, or evaluating and maintaining personal computers, peripherals, and data analysis is preferred. Do you have any of the preferred experience?

• Yes

• No

08

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

09

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

10

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)

• FL Class B Commercial Driver License (CDL)

• FL Class C Commercial Driver License (CDL)

• FL Class E Driver License

• GA Standard Driver's License

• GA Class A Commercial Driver's License (CDL)

• GA Class B Commercial Driver's License (CDL)

• GA Class C Commercial Driver's License (CDL)

• License from another State.

• Learner Permit

• My license is currently invalid.

• I do not possess any type of Driver's License.

11

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only

• D or H - Employment Purposes

• P or 2 – Probation Interlock Device

• S or I – Other Restriction

• Two or more of these restrictions.

• I have an out of state license.

• None of the above.

12

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes

• No

13

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes

• No

14

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes

• No

15

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.

• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

• I do not possess a valid driver's license.

16

Provide your full Driver's License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver’s license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

17

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

• No, I am not claiming veterans preference and this does not apply to me.

18

A copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

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