Service Advisor

Service Advisor

Jim Shorkey Gainesville KIA is hiring for a Service Advisor to join our team! This position acts as a liaison between the customers and our Service Technicians. As a Service Advisor, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and making it a great experience.

Job Responsibilities:

• Greeting our customers
• Actively listening to customers needs and scheduling appointments when needed
• Consulting mechanics regarding necessary repairs
• Providing customers with information and advice on their vehicle
• Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers
• Maintaining positive customer relationship to ensure repeat business

What We Offer:

• Medical, dental, vision, disability insurance, life insurance, and 401K + match
• Employee discount
• Paid company issued uniforms.
• No Sundays
• Paid Parental Leave

Requirements

• Possess phone skills for both employee and customer interactions
• Have basic computer skills. Training will be provided for necessary programs.
• Be organized, professional and courteous
• Be committed to 100% customer satisfaction
• You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
• Prior experience is a preferred