Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Responsibilities include forging connections with customers to cultivate lasting relationships that drive repeat business, skillfully reviewing, validating, and processing customer transactions with accuracy including check cashing, money transfer, and customer payments, proactively maximizing customer success by offering personalized financial services that fit their lifestyle, entering and maintaining customer information with precision and integrity into a Point-of-Sale (POS) system, building new business by completing inbound and outbound call campaigns daily, assisting in customer account management and collections by accepting payments, and monitoring and managing customer appointments, maintaining internal and external store appearance and meeting cleanliness standards to enhance the customer experience, maintaining office security protocols and conducting proper opening and closing procedures, including management of vault and cash drawer, upholding compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations, engaging in ongoing training and remaining updated on our evolving products and processes, working efficiently in a dynamic and fast-paced environment and effectively navigating multiple tasks with ease to meet individual and team performance standards, and maintaining a full-time work schedule with regular, in-person attendance, including weekends. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications include a high school diploma or equivalent, excellent verbal and written communication skills, professional demeanor with customers and peers, meticulous attention to detail and ability to accurately enter data, proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems, must be at least 18 years of age, background check required. All background checks are conducted, and their results are considered, in accordance with applicable law, and ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred qualifications and skills include experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, bilingual (English/Spanish) is a plus and may be required for certain locations, valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Our Benefits Include a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid time off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), diverse culture and inclusive environment, and a relaxed, business casual dress code that includes jeans and sneakers!

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.