Customer Service

Job Description

Job Description

Customer Service Representative (CSR) – Job Posting

Lukjan Metal Products is an employee owned and operated business that has been manufacturing high-quality sheet metal pipe, duct, and fittings for the wholesale HVAC industry since February 1964. Headquartered in Conneaut, OH, Lukjan has production facilities located in Ohio, North Carolina, Wisconsin, and Nebraska. These locations have positioned Lukjan Metal Products as one of the leading manufacturers of prefabricated sheet metal fittings in the United States. Our facilities allow the company to bring the finest high-quality sheet metal products to our customers.

Lukjan Metal Products is a medium-sized business in manufacturing. You’ll be part of a supportive, employee-owned company where your contributions matter. We value teamwork, bold ideas, and dedication to quality. 

General Purpose of the Position:

As a Customer Service Representative, you will be responsible for reviewing and accurately entering purchase orders into company databases, working closely with Sales, Manufacturing, and Shipping to ensure accuracy of the orders and availability of products for timely shipment.

Essential Functions:

• Enter and review purchase orders in company database

· Process all shipments made through UPS.

· Problems solve by researching issues and communicating with external customers and personnel through all levels of the organization.

· Answer and resolve emails and incoming calls on a multi-line phone system from customers, employees, vendors, suppliers, etc.

· Assist with managing shipments, deliveries, customer service-related tasks, sales, operations and other duties as needed and assigned by management.

· Work with third party vendors for purchasing of supplies.

· Provide quoting for product inquiries.

· Support inventory management and the scheduling of orders for production.  

Requirements:

• 1-3 years of customer service experience (manufacturing preferred)
• Minimum 1 year of office experience
• Minimum 1 year of data entry experience.
• Previous experience with order entry, inventory management, and customer relations in a manufacturing environment.
• Previous experience handling large volume of incoming and outgoing phone calls.

·  Demonstrated ability to prioritize and multi-task for maximum efficiently without sacrificing accuracy.

·  Excellent written and verbal communication skills.

·  Proficient in Microsoft Word and Excel.

·  Ability to maintain confidentiality with company information.

·  AR/AP experience is a plus

Qualifications:

Qualified candidates must have a high school diploma or GED with 1-3 years previous hands-on customer service experience.  Must have at least one year experience with data entry and working in an office.  High level of interpersonal skills to effectively communicate and present information to employees, management, and corporate personnel.  Above average written and verbal communication skills.  

Lukjan Metal Products offers a competitive compensation and benefits package, which include medical/dental/vision after 90 days, 401(k) with employer contribution after one year, employer paid life insurance and short term disability and buy-up plans for short- and long-term disability, life insurance, and other ancillary benefits.  

Hourly Rate: $17.50 - $19.00

Schedule: 1st Shift: 7:30 am – 4:00 pm