Front Office Agent

Position Summary - $23.00 to $23.85/hour The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Essential Functions * Must adhere to the company’s Service culture – 4 Keys to creating guests for life.

• Must participate in all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes

wearing the proper uniform/business attire and nametag.

• Must have a thorough knowledge of HMS hotel system.
• Have a thorough knowledge of the hotel and its facilities.
• Maximize efforts towards productivity, identify problem areas and assist in

implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. * Greet and welcome all guests approaching the Front Desk in accordance with Hotel standards. * Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation,

entertainment, etc.

• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous

manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Abide by all hotel policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Customer Services experience required.
• Experience in a hotel or a related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule * The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Frequently standing up behind the desk and front office areas.
• Using a keyboard and a mouse to operate various systems and emails.

Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be subject to changes or revisions by Peregrine Yountville Management LLC at any time with or without notice. Peregrine Yountville Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Yountville Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.