Experienced Barista / Cashier - Godfrey Hotel - George Howell Coffee - Washington Street

Job Description

Job Description

Experienced Barista with the ability to serve coffee and espresso beverages in a consistent manner and according to recipes. Must have the ability to provide quality customer service and demonstrate a knowledge of coffee products, brew methods, equipment, and tea products. Responsible for serving all products with friendly, individualized attention toward each customer.

CORE TASKS

• Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation.
• Respond to questions/orders/concerns in a professional manner.
• Anticipates customer and store needs by constantly evaluating the environment and customers for clues.
• Facilitate easy dialogue regarding product offerings with customers.
• Actively participate in training sessions to advance your coffee education.
• Craft beverages that adhere to the company?s quality standards.
• Communicates effectively with customers and co-workers
• Responds proactively to prevent negative customer service situations.
• Accurately rings sales orders into POS system and counts back change to the customers in a courteous and friendly manner
• Restocks retail shelves when necessary
• Routinely cleans the bar area (do not forget the steam wand), retail shelving, floors, windows, grinders, vacuums, and takes out the trash.

REQUIREMENTS

Knowledge

• Experience as a server

Skills

• Skilled at latte art or willing to learn

Abilities

• Contagious energy that sets a positive example for other employees.
• Maintains a calm demeanor during periods of high stress.
• Self-motivated, learns quickly, and multitasks efficiently.
• Maintains punctual and consistent attendance.

Physical Characteristics (Physical attributes required with or without a reasonable accommodation)

• Maintain stationary (e.g., standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
• Move around the café throughout the day assisting staff and customers, as well as performing shift responsibilities constantly
• Move and lift supplies, equipment, boxes, and other items up to 50 pounds from the floor to shelves, under the counter, and up a set of stairs frequently
• Shift position in multiple directions to work all stations in the kitchen and behind the counter in the front of the house
• Reach items under counter and overhead on shelves frequently
• Tolerate exposure to cleaning solutions frequently

Tools Used (Equipment required for the position)

• Coffee Brewer
• Espresso Machine
• Cash Register

Environmental Factors (Working conditions (inside or outside))

• Indoor fast-paced café setting

Credentials/Experience (Minimum level of education, experience, and certifications)

• Experience as a barista for 1+ years
• Ability to serve coffee and espresso beverages in a consistent manner according to recipes

Other Requirements (Items that do not fit other categories such as travel, weekends, nights, etc.)

• Weekends required