Move In Coordinator

The Move In Coordinator is responsible for assisting the Senior Living Advisor in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; touring qualifying prospects, and assisting with resident move-ins as needed.


Responsibilities and essential job functions:


Maintain a thorough knowledge of the property's product and services to effectively and accurately represent the property to referral sources and prospects.


Walk the community tour route at the start of each day to ensure that the community is ready for daily tours.


Move-in/out coordination.


Serve as a liaison for residents and family members new to the community.


Assist in planning and implementing all community marketing events.


Assist in keeping community social media sites active and updated.


Assist Senior Living Advisor in maintaining accurate inventory of collateral and marketing supplies.


Coordinate smooth transitions between resident transfers from Independent Living to Assisted Living/Memory Care.


Communicate with new or current residents about move related details.


Prepare "Move-in Binder" for resident.


Conduct a primary and secondary inspection of the apartment prior to occupancy.


Give community tours as a backup to the Sales Director.


Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.


Entering new inquiry information into marketing database and follow-up with all correspondence, as directed.


Able to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families.


Must be highly motivated and able to work independently

• Ability to speak and read English.

• Prior office coordination experience preferred.

• Not applicable.

• Ability to follow written and oral directions.

• Ability to follow oral and written directions.

• Ability to use standard office equipment.

• Must be mobile.
• Other physical requirements as specified by department/function.
• Good physical health verified by a health screening, including:
  • A chest X-ray, or
  • An intradermal test result no more than 6 months prior to employment or within 7 days after employment.

• Displays sincere compassion toward older adults.
• Demonstrates genuine concern for the physical and emotional needs of older people and their families.

• Well-lighted, air-conditioned health care environment.
• Exposure to dust and air contaminants.
• May be required to clean outdoor areas.
• May be subject to local weather conditions.

• Requirements as specified by Title 22.
• Must pass a criminal record clearance prior to beginning work in the community.
• Must have a valid First Aid card.