Intake Specialist

Job Description

Job Description

Salary: $45,000 - $55,000

Join the Award-Winning Team at Cooper Hurley Injury Lawyers

Some jobs are just jobs. This isnt one of them.

At Cooper Hurley Injury Lawyers, youll make a real difference every day by helping injured people during one of the most difficult times in their lives. As the first voice our potential clients hear, youll have the opportunity to provide compassion, build trust, and guide them toward the legal help they deserve.

If youre driven, compassionate, love talking to people, and thrive in a fast-paced environment, wed love to meet you.

Why Youll Love Working Here

Were more than a law firmwere a team that genuinely cares about our employees and our clients.

When you join Cooper Hurley, youll enjoy:

• Competitive pay with opportunities to grow
• Health, dental, and vision insurance
• 401(k) with Profit Sharing
• Paid Time Off
• A supportive, family-oriented culture
• Performance-based remote work opportunities after training
• Ongoing coaching, training, and career development
• A team that celebrates success and works together to achieve it

We believe people do their best work when theyre supported, challenged, and appreciated.

What Youll Do

As an Intake Specialist, youll be the first impression of our firm by:

• Speaking with potential clients by phone, web chat, and online inquiries
• Listening with empathy while gathering important accident and injury information
• Evaluating whether cases meet our criteria
• Guiding qualified clients through the sign-up process
• Building confidence and trust in Cooper Hurley Injury Lawyers
• Accurately documenting information in our case management system
• Scheduling attorney consultations when appropriate

This role is perfect for someone who enjoys helping others while using their sales and customer service skills to make a meaningful impact.

Were Looking for Someone Who Is

• An exceptional communicator
• Naturally empathetic and a great listener
• Confident building relationships and overcoming objections
• Organized and detail-oriented
• Goal-driven and motivated by performance
• Comfortable in a fast-paced environment
• Experienced in customer service, sales, call centers, or legal intake (preferred)

Personal injury experience is a plus, but well train the right person with the right attitude.

Training & Schedule

Your first four months include a structured Monday-Friday training schedule (9:00 a.m. 5:00 p.m.) to ensure youre set up for success.

After training, your regular schedule will be:

• Monday, Tuesday, Thursday & Friday: 11:00 a.m. 7:00 p.m.
• Saturday: 10:00 a.m. 6:00 p.m.
• Wednesday & Sunday: Off

Eligible team members may have the opportunity to work remotely on select days based on performance and business needs.

Ready to Build Your Career with a Team That Values You?

If youre looking for more than just a paycheckif you want a career where your work matters, your teammates support you, and your success is celebratedwed love to hear from you.

Apply today and discover why so many people choose to build their careers at Cooper Hurley Injury Lawyers.