Import Customs Specialist

555 E. Main St Suite 803 Norfolk, VA 23510 Import Customs Specialist Location: Norfolk, VA (100 % on‑site) Reports to: Director of Compliance Job Type: Full‑time, Exempt Benefits 401(k) matching Competitive salary Dental insurance Profit sharing Vision insurance Employee discounts Health insurance Paid time off Medical & Dental (75% employer‑paid) 401(k) with 4% company match Short‑ & Long‑Term Disability Paid Time Off +11 holidays Employee Wellness Benefit Discretionary Bonus Role Purpose Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio. Key Responsibilities Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100% adherence to CBP and PGA regulations. Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal. Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support. Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative \"group think.\" Qualifications Preferred: Licensed Customs Broker (LCB) or ability to obtain within 12 months. Minimum of 8 years’ ocean & air import‑entry experience. Hands‑on expertise with Magaya Supply Chain and AceLynk/Magaya Customs Compliance (or similar). Demonstrated ability to design and deliver customer‑specific daily data‑analytics reports (pivot tables, Power BI, SQL queries, or equivalent). Mastery of tariff classification, PGA rules. Drawback experience would be preferred but is not a requirement. Proven record of clearing time‑sensitive cargo for demanding clients. Advanced Excel skills. Strong written and verbal communication; thrives in collaborative, on‑site environment. Exceptional organizational skills and attention to detail. Ability to pivot in a frequently changing tariff landscape (with guidance provided). Pre‑Employment & Compliance background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background. #J-18808-Ljbffr