Customer Service Rep I

Customer Service Representative Our logistics client in Rockford, IL, is seeking a Customer Service Representative to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail‑oriented, and able to multitask in a fast‑paced environment. Location: Rockford, IL (100% on-site) Schedule: Monday – Friday, 8:00 AM – 4:30 PM Compensation: $20.50/hour Responsibilities Assist customers and business partners via phone and email. Handle customer complaints in a calm and professional manner. Diagnose, assess, and resolve customer and delivery‑related issues. Monitor progress of delivery routes to ensure timely and accurate service. Scan haul‑away pods and verify stamps for record accuracy. Process delivery order updates including changes or cancellations. Document interactions and follow up on open issues as needed. Maintain a high level of service while working under pressure in a fast‑paced environment. Qualifications Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project. High school diploma or equivalent (preferred). 1+ year of related experience, ideally in a call center or customer service environment. Strong customer service and conflict‑resolution skills. Excellent organizational skills with the ability to multitask. Ability to remain calm under pressure and deliver solutions that exceed customer expectations. Benefits Medical insurance Vision insurance 401(k) Disability insurance #J-18808-Ljbffr CRG