Technical Support Specialist - Building Automation

Job Details Jobot Job hosted by Courtney Hoogervorst. Salary $90,000 - $110,000 per hour. A Bit About Us A premier supplier of environmental control systems tailored for commercial and industrial HVAC markets. Benefits Career Advancement Opportunities Stable Client Base/Tenured Staff 401K plan Company Cell Phone / Laptop Health/Dental insurance Paid time off + Holidays + Sick time About the Role A leading distributor in the building automation industry is seeking a Technical Support Specialist to join their team in the Baltimore market. This position will provide hands‑on expertise and guidance to our contractor partners. This role is ideal for someone with a strong background in BAS systems who enjoys problem‑solving, sharing knowledge, and supporting others in the field. As a Technical Support Specialist, you’ll serve as the go‑to resource for our Building Automation contractors, providing advanced technical support, troubleshooting assistance, and product guidance. You’ll leverage your Niagara certifications and BAS experience to ensure our partners can deliver high-performing systems to their end clients. This position is based in Baltimore and offers the chance to work closely with contractors, engineers, and internal teams to strengthen customer relationships and drive successful outcomes. Responsibilities Provide technical support and troubleshooting for BAS contractors on Niagara and related building automation platforms. Assist contractors with product selection, configuration, and integration. Deliver training, demonstrations, and best practices to contractors and end-users. Collaborate with internal sales and engineering teams to ensure accurate solutions and project support. Stay current on industry trends, software updates, and new product offerings to support evolving customer needs. Maintain documentation of customer issues and solutions to build a strong technical knowledge base. Qualifications Niagara Certification(s) required Hands‑on experience with BAS systems (DDC controls, HVAC integration, networking, and system programming). Strong troubleshooting and problem‑solving skills. Excellent communication skills with the ability to guide and support contractors. Customer‑focused mindset and ability to build strong professional relationships. Prior experience in a distributor, manufacturer’s rep, or systems integrator environment is a plus. Easy Apply now by clicking the "Easy Apply" button. Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy. #J-18808-Ljbffr