Care Manager

Hi. We're New Horizons In-Home Care. We're looking to hire a Care Manager to join our award-winning, people-first in-home care company.


We're looking for a Care Manager for our Olympia, WA office. The Care Manager inspires and encourages a passionate team of people that represent the best in Client Care Services. As a people-first company, we believe great care starts with taking care of our people. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!

Position Overview:

The Care Manager is responsible for all day-to-day coordination and management of care needs and care plans for our office in [location]. We are looking for a proven leader who's committed to building the future of in-home care by delivering a best-in-class experience for clients, caregivers, and our staff.

• Thinking through the client journey and how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection
• Responsible for leading the smooth coordination of operations to achieve quality agency standards and positive financial outcomes

Responsibilities:

• Lead office staff in delivering an excellent experience at every interaction.
• Conduct initial, monthly, and quarterly client supervisory visits and check-ins, completing all required assessment documentation.
• Review, maintain, and update client care plans.
• Ensure assessment visits are scheduled and completed in a timely manner.
• Provide hands-on caregiver training on caregiving tasks as needed.
• Support caregiver onboarding, training, and scheduling as needed.
• Maintain accurate, up-to-date client files in accordance with licensure, certification, and accreditation requirements, ensuring timely submissions in coordination with supervision.
• Protect the confidentiality and security of client, employee, and agency information, including electronic records.
• Comply with all agency policies and procedures.
• Maintain a professional appearance and contribute to a positive work environment.

Qualifications:

• Minimum of two years of care management, sales, and/or personnel management experience in a healthcare-related field.
• Self-starter with the ability to identify opportunities and recommend solutions.
• Strong creative problem-solving skills.
• Strong written, verbal, and presentation skills with the ability to communicate effectively with diverse populations.
• Ability to multitask, remain calm in a fast-paced environment, and maintain strong attention to detail.
• Collaborative team player with a positive work ethic who can perform effectively in high-stress situations.
• Advanced computer skills and proficiency with business applications.
• Strong understanding of federal and state requirements, ethical standards, PHI confidentiality, and HIPAA.

Why people love working at New Horizons:

We're a people-first first company. That means we provide very competitive pay with endless opportunities for growth within the company. We're proud of our popular employee incentive program , where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We provide countless opportunities to connect with fellow caregivers and office staff through our online community platform and quarterly social events .


EEOC Statement

New Horizons is an Equal Opportunity Employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. We provide equal employment opportunities to all persons, regardless of age, race, color, religion, marital status, national origin, disability, veteran status, gender identification, sexual orientation, or any other protected characteristic.