Service Support Specialist

Service Support Specialist Pecheles Ford & Toyota – Washington, NC Join a Team That Keeps Our Customers Moving. Pecheles Ford Toyota is looking for a dependable, customer-focused Service Support Specialist to join our Service Department. This is a hands-on position that combines customer service, vehicle transportation, detailing, and lot organization to help keep our dealership running efficiently every day. If you enjoy staying active, take pride in your work, and want an opportunity to grow your career with one of Eastern North Carolina's most respected automotive groups, we'd love to meet you. Why Pecheles? At Pecheles Automotive, we've proudly served Eastern North Carolina since 1965. We believe happy employees create happy customers, and we're committed to providing opportunities for career growth and long-term success. What You'll Do As part of our Service Team, you'll help create an outstanding customer experience by:

• Safely transporting customers to and from their homes or businesses while their vehicles are being serviced.
• Maintaining a timely and efficient shuttle schedule.
• Assisting customers in and out of the shuttle vehicle.
• Communicating with the Service Department regarding shuttle schedules or delays.
• Inspecting and reporting maintenance needs for shuttle vehicles.
• Cleaning, detailing, and preparing new, used, and customer vehicles.
• Washing, waxing, vacuuming, and cleaning vehicle interiors and exteriors.
• Inspecting vehicles to ensure they meet Pecheles quality standards.
• Moving vehicles throughout the dealership and service areas.
• Coordinating loaner vehicle check-in and check-out.
• Placing stock tags and buyer's guides in vehicles.
• Fueling vehicles as needed.
• Keeping dealership lots, driveways, sidewalks, and work areas clean and organized.
• Removing trash and debris from dealership grounds.
• Performing other duties as assigned to support daily dealership operations.

What We're Looking For

• Valid driver's license with a clean driving record.
• Friendly, professional, customer-first attitude.
• Strong work ethic with dependable attendance and punctuality.
• Ability to work independently and manage multiple tasks.
• Excellent time management skills.
• Attention to detail.
• Ability to follow directions and safety procedures.
• Detailing experience is a plus but not required—we're happy to train the right person.
• Ability to work outdoors in varying weather conditions.

Schedule

• Full-Time
• Monday-Friday
• Typical schedule between 7:30 AM – 4:30 PM (hours may vary based on business needs).

We Offer:

• Medical, Dental & Vision Insurance
• Teladoc Membership (free for employees and eligible family members)
• 401(k) with company match
• Paid Time Off & Sick Leave
• Career advancement opportunities
• Employee vehicle purchase program
• Employee discounts on parts and service
• Stable, family-owned company with over 60 years of success

Requirements

• Must pass a pre-employment background check and drug screen.
• Must be authorized to work in the United States.

Whether you're looking to begin a career in the automotive industry or want to join a company that values hard work and teamwork, Pecheles Ford & Toyota offers a great place to grow. Apply today and become part of our team!