Inbound Customer Service Patient Representative - On Site

Inbound Customer Service Patient Representatives provides a high level of customer service while generating appointments by answering incoming calls working in a premier contact center. The role includes utilizing the customer management software to manage and track the results of contacts. Key Responsibilities Provide high level customer service with graceful, high-level, pleasant conversations Answer various questions regarding hearing health and set appointments with the guidance of a script Rebuttal and probe to retain client base Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system Answer returned inbound calls as needed after initial outbound contact Handle inbound, lead generation, email correspondence, web correspondence and chat Maintain quality service by following organizational standard operating procedures Maintain and exceed daily, weekly and monthly appointment (conversion) quotas Learn and understand basic industry knowledge Collaborate with Patient‑Facing Clinical staff and hearing care professionals Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity Requirements 2+ years of call center experience Proven track record of delivering exceptional customer service Intermediate proficiency in MS Word and Excel Typing proficiency and computer savvy Must have reliable transportation to commute to Parsippany, NJ Monday through Friday Skills Multitask using various applications simultaneously Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co‑workers Ability to understand the customer’s requirements promptly and present solutions that meet their needs. Excellent interpersonal communication skills Ability to multitask and manage time in a fast‑paced environment Skilled in handling objections and rejection Professional telephone etiquette skills High proficiency with written correspondence Highly motivated and receptive to coaching Strong problem‑solving and organizational skills Team Player Self‑sufficient and passionate about success Additional Responsibilities May take on additional responsibilities and tasks to support the growth and success of the team and organization. Schedule 40 hours per week, Monday – Friday between the hours of 8:00 a.m. and 8:00 p.m. based on contact center needs. Every other Saturday from 9:00 a.m. - 5:30 p.m. with one day off between Monday and Friday. Compensation $21.00 - $24.00 per hour. Base Plus Monthly Commission Eligible. #J-18808-Ljbffr MLM Hearing, LLC