Program Management Analyst

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection (Consumer Advocacy) Division and is based out of our Tumwater  Office. 

We are an employer of choice! Heres why:

• Meaningful work : Ensure a healthy insurance market & protect Washington consumers. 
• Impactful career : Make a daily difference in the lives of countless Washingtonians. 
• Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues. 
• Diversity, equity, and inclusion:  OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. 

About the Position 

Every day, Washington consumers count on property and casualty insurance to protect their homes, vehicles, businesses, and financial security. When a claim is denied, coverage is unclear, or an insurance company isnt treating a consumer fairly, they need someone who understands insurance and knows how to help. Thats where you come in. 

The Washington State Office of the Insurance Commissioner (OIC) is looking for an experienced insurance professional with  property and casualty expertise  to join our Consumer Advocacy Program as a  Functional Program Analyst 3 . This is an opportunity to put your knowledge of P&C insurance, claims, coverage, underwriting, compliance, and insurance regulations to work on behalf of Washington consumers. 

In this role, youll independently investigate and resolve consumer complaints involving insurance companies. Youll review policies and carrier responses, analyze coverage and claims issues, research applicable insurance laws and regulations, and determine whether insurers have met their obligations. When concerns are identified, youll advocate for consumers and take appropriate action to help ensure insurers are held accountable. 

Youll also serve as a trusted resource for consumers through our Consumer Hotline and outreach effortsexplaining complex insurance issues in clear, understandable terms and helping people better understand their rights, coverage, and options. Youll work directly with consumers, insurance companies, agency partners, and other stakeholders, using your judgment and analytical skills to bring challenging cases to resolution. 

This is more than a customer service position.  Its an opportunity to use your P&C insurance experience to make a tangible difference in peoples lives while helping strengthen fairness, accountability, and public confidence in Washingtons insurance marketplace. 

If you have strong property and casualty insurance experience, enjoy digging into complex claims and coverage questions, and are motivated by the opportunity to advocate for consumers and apply insurance regulations in meaningful ways, we want to hear from you. 

Join the OIC and bring your insurance expertise to work where it matters most protecting Washington consumers.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044. 

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! 
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. 
• Wellness programs: Invest in your well-being with on-site resources and initiatives. 
• Work-life balance: Flexible schedules with telework opportunities. 
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. 
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. 
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. 
• And more! Explore our website for additional benefits:

The duties of the position include but are not limited to:

• Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations. 
• Advocate on behalf of consumers by working with insurers to ensure fair treatment and appropriate resolution of insurance-related issues. 
• Respond to consumer inquiries by phone, email, written correspondence, and in person, providing accurate information and education on insurance coverage, rights, and regulatory requirements. 
• Prepare clear, thorough, and professional written correspondence to consumers and insurance companies explaining findings, decisions, and applicable laws or regulations. 
• Maintain accurate and timely case documentation, coding, and data entry in agency databases while managing an active caseload and meeting established performance standards. 
• Identify potential violations of insurance laws and regulations and prepare referrals for enforcement actions or Market Conduct review when appropriate. 
• Staff the Consumer Hotline and assist walk-in consumers by providing high-quality customer service and resolving insurance-related questions and concerns. 
• Deliver presentations and educational outreach to consumers, industry representatives, and community groups on insurance topics and consumer protections. 
• Review, update, and edit consumer-facing web content using plain language and web accessibility standards. 
• Collaborate with supervisors and colleagues to support agency initiatives, share expertise, and perform other duties as assigned in support of the Office of the Insurance Commissioner's mission. 

Contact Us : For inquiries about this position and its full duties, please contact us at View email address on click.appcast.io and add the requisition number 2026-07521 and the job name to the subject line of your email. 

Required Qualifications : 

• Six (6) years* of professional work experience in areas such as regulatory examinations; insurance underwriting, compliance, rating, or claims; health care consumer issues; or health care benefit plan design, distribution, or administration.

Preferred/Desired Qualifications:

• One (1) or more years of professional work experience involving the analysis and application of federal and/or state laws and regulations related to the insurance industry or closely aligned profession, including legislative analysis and implementation. 
• Demonstrated experience collecting data, conducting quantitative and/or qualitative research and analyzing results to make an informed decision or conclusion.
• Intermediate-level experience using Microsoft Outlook and Word. 
• Fluent verbal communication skills in Spanish, Korean, Russin, Vietnamese, Mandarin, or Cantonese, with the ability to score Advanced Mid-skill level on the oral proficiency assessment by the American Council for the Testing of Foreign languages. 

Academic Degree Equivalency Chart

Degree

Years of Relevant Experience Equivalency

Associates Degree

2 years of experience

Bachelors Degree

4 years of experience

Masters Degree

5 years of experience

*A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC! 

Cover Letter: Required 

Resume: Required 

• This position is represented by the Washington Federation of State Employees (WFSE). 

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). 
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. 
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to View email address on click.appcast.io with FPA3_2026-07521 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at View email address on click.appcast.io. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at View phone number on click.appcast.io or
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at View phone number on click.appcast.io. 
• Contact us : For inquiries about this position, please contact us at View email address on click.appcast.io.

Compensation details: 30.11-40.48 Hourly Wage

PI44804c43ce2f-26289-41560034