Officer - Grievance Management & Stakeholder Engagement

Grievance Management & Stakeholder Engagement Officer

Position Description

Kibali Gold Mine is seeking to recruit a suitably qualified and experienced Grievance Management & Stakeholder Engagement Officer to support the ARK Project mine expansion feasibility study.

The Grievance Management & Stakeholder Engagement Officer will be responsible for establishing, coordinating, and managing grievance mechanisms for community concerns related to ARK Project activities. The role will facilitate stakeholder engagement, support responsive communication with project-affected communities, address complaints in a timely and culturally appropriate manner, and contribute to effective grievance resolution throughout the feasibility study and associated resettlement process.

Duties & Responsibilities

• Receive, record, investigate, track and close out grievances in accordance with Barrick policies, procedures, and the company grievance mechanism.

• Act as the first point of contact for community complaints and concerns related to ARK Project activities, including issues associated with the feasibility study and resettlement process.

• Coordinate and support Stage 1, Stage 2, and escalated grievance investigations in collaboration with relevant departments, investigation officers, contractors, and project teams.

• Maintain an accurate and up-to-date grievance register, ensuring that all actions, outcomes, feedback, and close-out evidence are properly documented.

• Acknowledge complaints in a timely manner and keep complainants and relevant stakeholders informed throughout the grievance management process.

• Liaise with contractors implicated in grievances to support investigation, resolution, corrective action, and close-out.

• Conduct internal and external awareness sessions on the grievance mechanism for employees, contractors, local authorities, community representatives, and other relevant stakeholders.

• Develop, maintain, and update the Stakeholder Engagement Plan for internal and external stakeholders in accordance with company standards and project requirements.

• Support consultation and engagement activities with project-affected communities, traditional authorities, local government, civil society organizations, and other interested parties.

• Serve as a liaison between the Company, the ARK Project team, and surrounding communities to support transparent communication, issue resolution and relationship building.

• Identify, document, and escalate community issues, emerging concerns and social risks that may affect project activities, stakeholder relationships, or resettlement planning.

• Represent the Company in community meetings, village government meetings, and stakeholder forums, explaining relevant project information, company policies, procedures, and objectives as required.

• Prepare regular reports on grievance trends, stakeholder engagement activities, community issues, actions taken and outstanding matters for the Social and Project teams.

• Maintain stakeholder engagement records, contact lists, meeting notes and supporting documentation to ensure traceability, accountability, and compliance readiness.

• Manage challenging interactions, hostility, or sensitive complaints professionally, respectfully and in line with company standards.

• Contribute to a safe, respectful, and effective working environment by adhering to all company policies, procedures, and safety requirements.

• Attend stakeholder, community, contractor, and project meetings as required.

Qualification Requirements

• Diploma or Degree in Social Sciences, Community Development, Development Studies, Sociology, Anthropology, Communications, Public Relations, or a related field.

• Training in grievance management, stakeholder engagement, mediation, conflict resolution, or resettlement processes will be advantageous.

Experience and Skills Requirements

• Minimum of 3 years’ experience in community relations, stakeholder engagement, grievance management, resettlement support or social performance within a mining, infrastructure, or related project environment.

• Practical knowledge of grievance mechanisms, complaints handling, mediation, and conflict resolution processes.

• Experience engaging with local communities, project-affected persons, traditional leaders, local authorities, contractors, and other external stakeholders.

• Ability to maintain grievance registers, stakeholder engagement records, action trackers, and accurate reporting documentation.

• Good communication, facilitation and interpersonal skills, with the ability to communicate respectfully and clearly with diverse stakeholders.

• Strong analytical, problem-solving and conflict management skills, with the ability to assess situations quickly and respond appropriately.

• Ability to prioritize work, manage competing demands and operate effectively under pressure in a project environment.

• Computer literacy in Microsoft Office applications, including Outlook, Excel, Word and PowerPoint.

• Fluency in relevant local languages will be advantageous.

What We Can Offer You

• A comprehensive compensation package including bonuses and site-specific benefits

• The ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to grow and learn with industry colleagues

• Access to a variety of career opportunities across the organization

We are committed to a safe work environment, sending every person home safe and healthy every day and leaving a sustainable legacy on our host communities.

Thank you for your application, however, only those selected for an interview will be contacted.