Senior Associate, Web Content

About The Milken Institute The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global challenges by connecting human, financial, and educational resources to those who need them. Guided by a conviction that the best ideas, under-resourced, cannot succeed, we conduct research and analysis and convene top experts, innovators, and influencers from different backgrounds and competing viewpoints. We leverage this expertise and insight to construct programs and policy initiatives. These activities are designed to help people build meaningful lives, in which they can experience health and well-being, pursue effective education and gainful employment, and access the resources required to create ever-expanding opportunities for themselves and their broader communities. The Milken Institute’s events and programmatic activities, involve the exchange of ideas with leaders from around the world. The Institute hosts more than 200 events each year, with our annual flagship event, Global Conference, bringing together 4,500+ participants from around the world, featuring more than 900+ speakers throughout 200+ sessions over the course of the event. About The Position The Milken Institute is seeking a highly organized, detail-oriented Senior Associate, Web Content to join the Digital team within Marketing and Communications. This role supports the day-to-day production and upkeep of MilkenInstitute.org and affiliated microsites. This is a hands-on role for someone with experience in digital content or web production who is ready to take their skills to the next level. In a supportive, collaborative environment, the Senior Associate will own recurring web production work, including building and updating pages, publishing and scheduling content, managing incoming requests, and conducting quality assurance, while having the opportunity to try new things and grow. Working closely with the Director of Web Content and Strategy and, as needed, web development and technology partners, the Senior Associate will contribute to larger projects and build skills across web production, user experience, information architecture, accessibility, SEO/GEO, analytics, and digital strategy, taking on increasingly complex work over time. The ideal candidate is highly organized, responsive, and attentive to detail, with strong follow-through and a sense of ownership. These qualities are essential to the role. They are also curious and proactive, communicate when questions or challenges arise, take initiative within the scope of their role, and are receptive to feedback and coaching. The Senior Associate reports to the Director of Web Content and Strategy on the Digital team and works closely with colleagues across Publications, Social Media, Marketing, Media Relations, Design, Technology, Events, Business Development, and Pillars. What Success Looks Like Success in this role means that day-to-day web production moves reliably from request to completion; stakeholders receive timely and professional communication; published work is accurate, polished, and thoroughly QAed; and recurring responsibilities are handled consistently and with care. Over time, the successful Senior Associate will develop a deeper understanding of the Institute’s website, audiences, standards, and workflows and build confidence across web production and digital best practices. As their skills grow, they will have opportunities to take on more complex page builds and projects, contribute ideas, and expand their knowledge of UX, accessibility, SEO/GEO, analytics, and web development. Responsibilities Web Production and Publishing: Build, edit, publish, schedule, feature, and maintain content across MilkenInstitute.org and affiliated microsites using Drupal, including landing pages, publications, biographies, event content, sponsor content, and other institutional web pages, according to established editorial priorities and content calendars. Problem-Solving: Troubleshoot routine content and CMS issues, ask questions when needed, and work with the Director and technical partners to resolve more complex issues. Request Management: Monitor and manage assigned requests in Jira, acknowledge new work promptly, establish realistic timelines, communicate changes or blockers, and follow assignments through completion. Communication and Collaboration: Communicate clearly and professionally with technical and non-technical colleagues, ask questions to understand requests, and keep stakeholders informed about status and timing. Quality Assurance: Conduct thorough editorial, visual, functional, responsive, and link QA before and after publication. Proactively identify and resolve issues to ensure a consistently polished user experience. Project Suppor t: Help plan and deliver web projects of varying size, from single-page updates to larger builds, in partnership with the Director and stakeholders. User Experience and Accessibility: Apply established best practices in usability, information architecture, accessibility, SEO/GEO, and digital content presentation to day-to-day production decisions. Continuous Improvement: Identify opportunities to improve recurring workflows, documentation, content quality, and publishing efficiency, and contribute ideas that strengthen the Institute’s digital presence. Duties as assigned. Qualifications Education and Experience: Bachelor’s degree in marketing, journalism, communications, digital media, technology, or a related field, or equivalent professional experience, along with approximately 3–5 years of relevant experience in web production, digital publishing, website management, or a related field. Technical Skills: Working knowledge of HTML and CSS and basic image-editing skills, including cropping, resizing, and preparing visual assets for web publication. Content Writing and Editing : Write and edit clear, concise, engaging web copy, including promotional copy, page content, and SEO/GEO-focused content, with guidance and review from the Director of Web Content and Strategy as appropriate. Digital Tools: Familiarity with web analytics and AI-assisted tools, with an interest in using emerging technologies to support content production, QA, research, and workflow efficiency. Organization and Follow-Through: Demonstrated ability to manage multiple requests, set priorities, meet deadlines, communicate status, and reliably follow work through to completion, using tools such as Jira and Airtable. Attention to Detail: Strong attention to detail across written content and visual presentation, including proofreading, formatting, links, imagery, metadata, and consistency with established brand and web standards. Communication and Collaboration: Excellent written and verbal communication skills and demonstrated responsiveness when working with colleagues, stakeholders, and cross-functional partners. Initiative and Growth Mindset: Willingness to investigate problems, suggest possible solutions, ask thoughtful questions, seek guidance when needed, and incorporate feedback while building skills and taking on greater responsibility over time. Working Conditions & Travel Requirements This position will work in a professional office environment on a hybrid schedule consisting of three (3) days per week reporting in-person to your respective office location (Tuesday – Thursday), with the remaining two (2) days working remotely. Please understand, this schedule is subject to change at the Institute’s sole discretion. This person will also be required to travel occasionally to other offices and/or venues to assist with events as needed, requiring occasional work outside of traditional hours. Domestic travel is possible. Additionally, this position requires interacting virtually on a regular basis with Milken Institute staff based in other locations in the United States and around the world. Note The statements herein are intended to describe the overall nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. We are interested in qualified candidates who are eligible to work in the United States. Please note, we are not sponsoring visas at this time, being authorized to work in the U.S. is a precondition of employment. If you are unable to complete this application due to a disability, contact our Human Resources department to ask for an accommodation or an alternative application process. Our Culture The Milken Institute is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability or status as a veteran. Every person at the Milken Institute is treated with respect, supported with resources and training, and exposed to a broad range of experiences. We foster a space for growth with opportunities to share knowledge and passion with both clients and colleagues. We are committed to building a diverse workforce and creating an inclusive environment where everyone can thrive. Our leadership is actively involved in our commitment to diversity and inclusion, and fostering a culture that creates opportunities for everyone. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan - 403b (5% match) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Personal, Vacation, Sick & Public Holidays) Family Leave (Maternity & Paternity) Fertility Support Short-Term & Long-Term Disability Flexible Spending Account (FSAs) Pet Insurance Discount Training & Development: LinkedIn Learning – over 15,000 self-guided classes offered Annual Mentor Program Wellness Resources: Employee Assistance Program CALM app membership #J-18808-Ljbffr Milken Institute