AREA CHIEF OF STAFF

Area Chief Of Staff

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)

Essential responsibilities include:

• Living and exemplifying the Five Principles of Mars, Inc. within self and team.
• Acting as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Owning doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Providing effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment.
• Validating the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians.
• Providing veterinary services.
• Overseeing the coaching program for newly hired veterinarians.
• Partnering with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Working with associate doctors to ensure they have the skills to achieve their productivity goals.
• Delivering veterinary operations KPI's of assigned hospitals.
• Developing a veterinary leadership talent bench and having a succession plan in place.
• Ensuring compliance to Banfield's clinical essentials, government regulations and legislation.
• Championing preventive care culture.
• Creating a say yes culture by driving access to care and superior client service.
• Managing the medical equipment inventory.
• Delivering the highest level of veterinary care to every pet.
• Establishing trust and gaining the confidence and compliance of clients.
• Other job duties as assigned.

The Five Principles:

• Quality The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring qualifications/competencies:

• Leadership
• Functional

Capabilities and experience (can do):

• Ability to multi-task
• Organizational ability
• Surgical skills
• Problem solving skills
• Intellectual ability
• Mathematical ability
• Computer skills

Attitudes (will do):

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Tolerance for stress/resiliency

Special working conditions:

• Ability to work at a computer for long periods of time.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is moderately high.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
• Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.
• DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working.
• USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.

Experience, education and/or training:

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
• Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
• 3 years of experience in small animal medicine and surgery practice.

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

We are a drug-free, smoke-free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose: A Better World For Pets.