People Shared Services Representative, Support II

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers’ and partners’ needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward‑thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about‑locally and globally. Come make an impact every day at Zebra. Responsibilities The People Service Center Representative II is responsible for providing answers to employees by using excellent, in‑depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center. Serves as a first point‑of‑contact for former employees’ questions on People Team (HR) policies and/or processes Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Works closely with the regional COE’s to resolve employee inquiries Utilizes the different HR systems such as Service Now, ADP, Workday, Oracle Cloud, Degreed to answer employee questions Pro‑actively identifies opportunities for processes, policies and procedures improvements and engages with Senior People Team Service Members to drive the appropriate changes Creates, updates, and maintains employee records (both manually and electronically), acting as a ‘system administrator’ Responsible for managing onboarding process Provides rewards administration support for some company benefits programs Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi‑weekly, monthly) Provides internal / external audit support, e.g. collection and preparation of supporting documents Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.) Performs all work in accordance with established People Service Center standards Performs related work as assigned Location & Schedule Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL. Minimum Qualifications Requires a HS diploma or GED 2+ years of previous experience in a customer or employee‑facing environment Preferred Skills and Competencies Associate or bachelor's degree HR or HR Shared Services experience Workday experience highly preferred Team Player Bilingual (Spanish or French) Excellent verbal and written communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Able to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast‑paced business environment Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points Ability to learn and navigate new software quickly Equal Opportunity Employer Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at View email address on click.appcast.io. Pay Range $23.62 - $35.42 Hourly Incentive Compensation In addition to base pay, Zebra offers this role the opportunity to earn a performance‑based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job‑related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards. Benefits We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well‑being day to promote revitalization and success. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement