Complex Manager, IT

Job Description

Job Description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Purpose:

Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Essential Functions and Responsibilities

• Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
• Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network.
• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
• Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
• Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams - Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
• Review of IT Operating and Capital Budgets.
• Provisioning of user roles, rights, and access to business applications.
• IT Equipment Disposal.
• Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

General

• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Ability to work flexible schedule to include weekends and holidays
• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Required Qualifications

• Knowledge of Desktop Hardware and Software Installation and Configuration
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge PMS and related interfaces
• Knowledge of Retail and F&B POS Systems

Preferred Qualifications

• Hand on experience with Mobile Device Support and Management

Education and Experience

• Two year College Degree
• Two years related work experience

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.