Head of Customer Success
$150k - $176kFull-time
True Talent Solutions Partners
About the Role
Build and lead the post-sales function at an early-stage engineering software company. This is a hands-on, founding Customer Success role focused on enterprise relationships, retention, and growth, with the opportunity to shape how the function scales.
What You'll Do
Own the enterprise customer journey, including onboarding, relationship management, business reviews, renewals, and expansion.
Manage customer support requests and drive timely resolutions, including building AI agents to triage and automate repetitive work.
Create Customer Success playbooks, onboarding processes, health scoring, and scalable operating practices from the ground up.
Own retention and expansion performance while building trusted, consultative customer partnerships.
Identify future team needs and, as the function grows, hire and lead customer-facing technical roles.
What We're Looking For
Five to ten years of Customer Success experience, including a founding or early Customer Success role at a seed- to Series A B2B SaaS company with a lean team.
Experience building Customer Success processes and playbooks from scratch, and personally owning renewals, retention, and expansion revenue.
Hands-on experience supporting technical products and enterprise customers, balancing commercial growth with customer advocacy.
Experience building AI agents or automation for support workflows.
Familiarity with CRM and Customer Success platforms, data analysis tools, and project management tools.
Comfort working as an individual contributor in a resource-constrained early-stage environment.
Must be authorized to work in the United States without visa sponsorship.
Compensation & Benefits
Base salary: $150,000 to $176,000 annually. Visa sponsorship is not available.
Location
Hybrid, with in-office work Monday, Wednesday, and Friday in San Francisco. Primary location: Redwood City, California.
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Head of Customer Success in Redwood City, CA vacancy
$150k - $176k
...the Role Build and lead the post-sales function at an early-stage engineering software company. This is a hands-on, founding Customer Success role focused on enterprise relationships, retention, and growth, with the opportunity to shape how the function scales. What...SuggestedFull timeWork at officeMonday to Friday$150k - $176k
...About the Role A seed-stage technical B2B SaaS company is seeking a Head of Customer Success to build and own its post-sales function. This is a hands-on, founding role focused on strengthening enterprise relationships, supporting retention and growth, and creating scalable...SuggestedFull timeWork at officeMonday to Friday$230k - $290k
...most promising AI companies globally and named one of LinkedIn’s Top 10 Startups in the USA.Your ImpactWe are looking for a Head of Customer Success & Account Management to build and lead our post-sales function as we scale. This is a foundational leadership role: you...SuggestedFull timeWork at officeRemote workRelocationInworld AI
Mountain View, CA13 hours ago- ...flexible, low-emissions onsite power designed to support a net-zero grid. As deployments expand, we are seeking a Director of Customer Success to own the customer experience following system commissioning (post-COD). This role sits at the intersection of customer,...SuggestedLocal areaFlexible hours
Mainspring Energy
Menlo Park, CA12 days ago - ...and HCPs. About the roleThe Client Partner owns the post-launch success of a portfolio of NimbleRx pharmacy partners. You’ll combine... ...staff, serving as their primary strategic point of contact.Own the customer experience through complex escalations, partnering with Support...SuggestedBase plus commission
Nimble Rx
Redwood City, CA1 day ago $120k - $130k
...content. Explore this opportunity and apply now to join our team.Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-...Work at officeShift workBynder
San Carlos, CA2 days ago$133.5k - $160k
...world of content management and empower our customers to completely transform workflows across... ...represents the evolution of Customer Success at Box—from driving adoption to driving transformation... ...reflects the world we live in.If you are head-over-heels about this role but unsure if...Live inWork at officeShift work3 days per weekBox
Redwood City, CA13 hours ago- ...Coupa Software, Inc. in Foster City, CA, is seeking a Director, AI Products – Customer Success & Support to lead the AI portfolio and drive measurable retention and efficiency. You will own strategy, roadmaps, and governance, partnering with AI Platform, CSO, and IT...
- ...Description: Job Title : Client Success Manager Reports To : Senior Client Success Manager FLSA Status : Exempt The... ...our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only...Contract workWork at office
Larkin Benefit Administrators
Redwood City, CA4 days ago $192.5k - $240.6k
...500, Uniphore delivers on the promise of AI as a transformative force for business. Job Description:As a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-...Full timeCasual workUniphore
Palo Alto, CA2 days ago- ...will spearhead our mission of AI-driven business transformations with our most strategic MedTech customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with...Full timeWork at officeLocal areaRemote workWorldwideFlexible hours
$25 per hour
...experience. Our dedication to our families' success has allowed us to be the #1 Franchisee in... ...Work! What You Will Do... The ideal Customer Success Manager will possess exceptional... .... Streamline communication with the head of sales and instructors to ensure that the...Hourly payPart timeWork at officeMonday to FridayShift workWeekend work$341k
...being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams,... ...Leverage Internal Partners & Channel Develops and manages successful partnerships with internal organizations to support the global...Base plus commissionFull timeContract workTemporary workWork at officeEquinix
Redwood City, CA3 days ago$70.5k - $75k
Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION Responsible for the management and coordination of all aspects of VIP guests according to Hotel standards. Directs, implements and maintains a service and management philosophy...Full timeLocal areaShift workAfternoon shiftRosewood Hotel Group
Menlo Park, CAa month ago$98.04k - $154.8k
What You'll DoService Delivery & Client ManagementManage the Field Services, Network Operations Center, Network Deployment, and Lab Manager/Automations teams within Eng Labs, each of which owns its own scope, ensuring the team is delivering against its goals while working...Full timeTemporary workFlexible hoursShift workAstreya
Menlo Park, CA13 hours ago$22 - $26 per hour
...collaborative hospital culture focused on exceptional client service. What You Bring High school diploma or equivalent. Minimum one year of customer service experience; veterinary experience strongly preferred. At least one year of hospitality experience creating a welcoming...Temporary workFlexible hoursEthos Veterinary Health
Redwood City, CA4 days ago$200k - $220k
...service to your clients and secure upsellsMeet or exceed new ACV and customer revenue targetsAbout You A player with 7 + years of direct... ...AI/ML preferredHighly motivated with a strong track record of success, including consistently meeting or exceeding goalsAbility to quickly...Full timeWork at officeRemote workFlexible hoursShift workAera Technology
Mountain View, CA4 days ago$93.1k - $172.9k
Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company?Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We...Full timeLocal areaFlexible hoursThomson Reuters
Palo Alto, CA4 days ago$150k - $190k
...scaling clients in the Tech and Life Science Sectors, leveraging the full platform of Orrick’s destination practices. Metrics for success will include both quantitative data on revenue impact and qualitative feedback from partners and other professional stakeholders.ResponsibilitiesProgram...Temporary workWork experience placementFlexible hoursOrrick
Menlo Park, CA4 days ago$250k
...communication plan relative to project scope and stakeholders; orchestrate and lead change management methodologies underlying project success.These elements typically delineate the project management involved at this level: charter origination or scope identification and...Contract workPart timeCasual workWork at officeWeekend workAfternoon shift2 days per week3 days per weekStanford University
Redwood City, CA3 days ago$10k - $50k
...Turn product signals — usage spikes, team signups, credit consumption — into qualified pipeline Partner with your pod's Customer Success Manager to make sure new customers hit consumption targets and your held-back commission unlocks Feed learnings from the...WorldwideOpenArt AI
San Carlos, CA4 days ago- ...and cleanliness. This is a tipped hourly position in California; the full base wage is paid regardless of tips. The role requires reliable attendance, strong English communication, basic math, and a customer-focused mindset with growth opportunities. #J-18808-Ljbffr...Hourly pay
Starbird Inc
Palo Alto, CA19 hours ago - ...regular wage while you complete it. Physical Requirements The physical demands described here are representative of those required to successfully perform the essential functions of this role. Must be able to stand and walk for the duration of a shift (typically 4–8 hours)...Hourly payCasual workImmediate startShift workWeekend workDay shiftAfternoon shift
Starbird Chicken
Palo Alto, CA18 hours ago - Starbird Chicken is seeking a Guest Ambassador to create a warm, welcoming guest experience from entry to departure. You will engage guests, explain menu items, upsell, and maintain dining room cleanliness while supporting front-of-house flow. This is a tipped, hourly ...Hourly pay
Paylocity
Palo Alto, CA2 days ago $112k - $145k
...simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can... ...to grow our Enterprise business, we're looking for a Customer Success Manager to own a portfolio of Key and Enterprise customers across...Flexible hoursFreshworks
San Mateo, CA1 day ago- ...Coordinators for scheduling and administrative coordination. Communicates caregiver performance observations and training needs to CG Success Supervisors. Escalates caregiver performance concerns to the CG Success Manager/Supervisors for formal HR action....Full timeShift work
Care Indeed
Menlo Park, CA25 days ago - Service Delivery Manager is the interface between the offshore team and Client leadership. Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process. Responsibilities Serve...Full time
$238k - $297.5k
...world of content management and empower our customers to completely transform workflows across... ...deals and ensure long-term customer success.Build and manage go-to-market partnerships... ...reflects the world we live in.If you are head-over-heels about this role but unsure if...Work experience placementLive inLocal areaShift workBox
Redwood City, CA3 days ago$94.12k - $123.24k
About PoshmarkPoshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience...Poshmark
Redwood City, CA3 days ago$238k - $297.5k
...world of content management and empower our customers to completely transform workflows across... ...move deals forward and ensure customer success WHO YOU AREWe are an AI-first company. This... ...reflects the world we live in.If you are head-over-heels about this role but unsure if...Work experience placementLive inWork at officeShift work3 days per weekBox
Redwood City, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
Related searches
- customer marketing Redwood City, CA
- work from home customer Redwood City, CA
- amazon customer Redwood City, CA
- customer satisfaction Redwood City, CA
- customer engineer Redwood City, CA
- customer Redwood City, CA
- customer project program manager Redwood City, CA
- customer retention Redwood City, CA
- customer success associate Redwood City, CA
- manager customer success team Redwood City, CA