Event Manager

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWho We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:This is a bonus eligible positionCompetitive health & wellness benefits, 401(K) & company matchHybrid remote-eligible work policyPaid Sick Days, Vacation, and HolidaysTraining & Development opportunities, career growthTuition ReimbursementEmployee Hotel RatesOther discounts and moreWhat We're Looking For: Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.Who You Are:Creative solution seeker that exercises flexibility to determine best outcomesEffective communicator, leading all interactions with empathy and professionalismForward thinker with an analytical approach to drive positive progressDetail-oriented while maintaining a big picture focusMasterful time manager, skilled in balancing multiple projects and deadlinesWhat You'll Be Doing:Review all assigned group files including contracts and addenda for accuracy.Lead client correspondence including facilitating all client communication and introduction to operational and vendor partnersBuild client relationships through maintenance of consistent, professional communication and supportOutline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needsCommunicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning processPartner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needsPrepare impactful group resumes containing all relevant event information needed for successful operational executionDistribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departmentsDetermine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetingsMaintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documentsAccurately forecast and report out on group food and beverage spendOversee group room block performance, and report out on rooms utilizationDrive incremental banquet food and beverage and room rental revenue to achieve department budget goalsAttend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetingsOther duties as assignedYour Experience Includes:Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality roleKnowledge of hotel operational departmentsMust be able to partner effectively with clients, guests, and all levels of hotel staff and managementProficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)Delphi experience preferred; Diagramming software experience preferredMust be able to work a flexible schedule, including weekends and holidays, as neededReports to: Director of Meetings & EventsSalary range for this position, based on experience, is $53,100.00 to $66,400.00.This position is eligible for a performance-based incentive program.Visit this site to view benefits this role may be eligible for based on classification:Loews Hotels BenefitsLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr Loews Hotels & Co