Patient Service Representative

Job Description

Job Description

Job Title: Patient Service Representative

Job Level: Individual Contributor

Reports to: Clinic Owner

Shift Details: Monday-Friday, between 8:00 a.m.-5:00 p.m.

Hours may vary based on operational needs

Pay Grade Range: $16.00-$20.00

Job Description:

The Patient Service Representative serves as the welcoming and comforting voice of Grace Women’s Health and is responsible for supporting front office and administrative operations within the OB/Gyn clinic. This position requires professionalism, compassion, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment while providing exceptional service to patients and families.

Duties & Responsibilities

• Greet, check in, and provide excellent customer service to patients and families in a professional, compassionate, and welcoming manner
• Serve as a primary point of communication for the practice by responding to patient inquiries, scheduling changes, and delays courteously and professionally
• Schedule and confirm patient appointments
• Verify, update, and maintain accurate patient demographic, insurance, and electronic medical record (EMR) information
• Collect co-pays, patient payments, and document transactions appropriately
• Assist patients with forms, clinic paperwork, and general front office needs
• Prepare OB payment estimate cards in coordination with Dr. Kasper and the billing service
• Answer and/or appropriately direct billing questions in coordination with Dr. Kasper and the billing service
• Maintain organized, clean, and professional front desk and waiting room areas
• Manage office supplies and maintain adequate inventory levels
• Serve as the OSHA Compliance Officer for the practice
• Maintain confidentiality in all clinic activities, communications, and documentation in accordance with HIPAA requirement
• Support general administrative and operational needs of the clinic and perform other duties as assigned

Performance Expectations

Maintain professional and respectful relationships with colleagues, patients, patient families, and vendors

Support the operational needs of a fast-paced OB/Gyn clinic environment

Maintain confidentiality of patient information in compliance with HIPAA regulations

Comply with all local, state, and federal laws, regulations, and workplace policies, including OSHA requirements

Demonstrate reliability, punctuality, professionalism, and sound judgment

Report to work fit for duty and free from the influence of drugs or alcohol

Education and Experience

• High school diploma or equivalent required
• No prior healthcare experience required (training provided)
• Strong customer service or retail/office experience preferred
• Basic computer skills and ability to learn scheduling/EMR systems
• Friendly, professional, and team-oriented attitude
• Strong communication and organizational skills

Preferred Skills (Not Required)

• Previous medical office or OBGYN experience
• Familiarity with insurance verification
• Experience using electronic medical records (EMR/EHR)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Prolonged periods of standing, bending, and reaching.

• Ability to lift to 50 pounds.