Desktop Support Engineer - Keene & Charlestown, New Hampshire, USA

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role provides on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery. Location: Keene & Charlestown, New Hampshire – USA Contract Type: Independent Contractor Start Date: Immediate Eligibility: U.S. Citizens and Green Card Holders Preferred The Desktop Support Engineer provides first- and second-level technical support and efficiently assigns and dispatches service requests. This on-site role ensures end-user issues are resolves promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. Key Responsibilities Provide on-site desktop and IT support for end users at the client location. Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals. Install, configure, and maintain hardware, operating systems, and enterprise software applications. Support network connectivity issues, including LAN troubleshooting. Assist with device setup, replacement, and hardware installations. Perform basic network troubleshooting using console access when required. Document service activities and communicate updates to the service delivery team. Follow client IT policies and security procedures while performing on-site tasks. Required Skills Strong knowledge of Windows operating systems and desktop environments Experience in hardware troubleshooting and replacement Basic understanding of networking (LAN connectivity, switches, routers) Ability to diagnose and resolve desktop, printer, and peripheral issues Good communication and customer service skills Ability to work independently in onsite support environments Work Model On-demand / field support role The Service Delivery Team will share work assignments Engineers will be contacted via phone or email when support is required Engineers will receive site location, SPOC details, and reporting time before each assignment No guaranteed number of working hours Job Category Technical #J-18808-Ljbffr Axiom Technologies Pty Ltd.