Total Rewards Coordinator - Hybrid

Description

About the Role / General Summary


At Claire's, we are passionate about creating a safe, fun, and inspiring environment where self-expression shines. Our people are at the heart of everything we do, and we believe in empowering them to bring their best selves to work every day.


The Total Rewards Coordinator is responsible for the day-to-day administration and coordination of leave of absence (LOA), workers' compensation, and total rewards programs. This role focuses on high-volume case management, employee support, and administrative execution to ensure timely, accurate, and compliant processing of employee requests.


Key Responsibilities


Total Rewards & Benefits Administration

• Respond to employee inquiries regarding benefits, compensation, and total rewards programs, escalating complex issues as needed.

• Support administration and tracking of workers' compensation claims and ensure compliance with applicable regulations

• Support leave of absence programs, including FMLA, ADA, personal leave, and other leave types

• Communicate with employees, managers, and HR partners to provide status updates and process guidance.

• Assist with administration of PTO, holiday, and time off policies

Leave of Absence (LOA) Administration

• Manage day-to-day LOA case administration including intake, tracking, documentation, and follow-up.

• Monitor leave balances, return-to-work dates, and compliance requirements, follow up as needed

• Partner with payroll, benefits, and HR Business Partners to ensure continuation or reinstatement of benefits during and after leave.

• Maintain accurate and confidential leave records in compliance with federal, state, and local regulations.

• Coordinate timekeeping requirements, work restrictions, and return to work guidance to support operational continuity.

• Follow established processes and identify basic opportunities for process improvement.

Data, Compliance & Process Support

• Ensure accurate data entry and maintenance across HRIS, payroll, and vendor systems.

• Assist with compliance activities related to benefits and leave programs (e.g., FMLA tracking, audits, reporting).

• Support documentation of SOPs, templates, and employee communications.

• Participate in process improvements and system updates as directed

Qualifications & Experience

• Bachelor's degree in a related field, or equivalent combination of education and relevant experience.

• 1-3 years of experience in HR, benefits, payroll or administrative support role

• Experience working with UKG or other HRIS systems

• Exposure to leave programs such as FMLA, state paid leave or disability benefits

• Strong attention to detail and organizational skills

• Ability to handle sensitive and confidential information with discretion

• Clear written and verbal communication skills

• Customer focused mind set with the ability to communicate processes clearly and professionally

• Strong communication and time management skills

• Ability to manage multiple tasks and deadlines in a fast-paced environment

• Interested in building a career in Total Rewards