Assistant General Manager

Company Description Cinépolis Cinemas USA is a leading world-class cinema exhibitor that delivers elevated movie-going experiences through its Cinépolis Luxury Cinemas, Cinépolis theater concepts, 4DX, and kid-focused Cinépolis Junior auditoriums. Based in Dallas, the company operates 21 luxury and premium theaters across Southern California, Florida, New York, New Jersey, Connecticut, Texas, and Ohio, with additional locations planned in the coming years. Cinépolis USA is part of Cinépolis International, the fourth largest movie theater exhibitor worldwide, known for pioneering luxury cinema experiences. With a global workforce of more than 39,000 team members, Cinépolis focuses on innovation, film, and hospitality to provide guests with the best overall entertainment experience. Role Description The Assistant General Manager is a full-time, on-site role located in West Hartford, CT, responsible for supporting overall theater operations and delivering an outstanding guest experience. This role assists the General Manager in supervising daily cinema activities, including box office, concessions, restaurant and bar service, auditorium readiness, and cleanliness. The Assistant General Manager helps lead, train, and schedule team members, ensuring adherence to company policies, service standards, and health and safety regulations. They monitor financial performance, control costs, and support initiatives that drive revenue, guest satisfaction, and operational efficiency. The role also involves resolving guest issues, coordinating with corporate departments, and maintaining a positive, inclusive work environment that reflects Cinépolis’s hospitality-focused culture. Qualifications Experience in hospitality or retail operations management, including supervising staff, managing shifts, and overseeing day-to-day venue or store activities. Skills in customer service, conflict resolution, and guest relationship management to ensure a consistently high-quality experience. Knowledge of basic financial and business operations, such as budgeting, cash handling, cost control, and performance metrics. Ability to lead, coach, and develop diverse teams, including performance feedback, training, and supporting career growth. Strong organizational, time management, and multitasking skills in a fast-paced environment with changing priorities. Clear, professional communication skills and the ability to collaborate effectively with team members, leadership, and corporate partners. Familiarity with point-of-sale systems, scheduling tools, and standard office software; comfort learning new technology platforms. Willingness to work evenings, weekends, and holidays as required by cinema operations. Prior theater, hospitality, or entertainment industry experience is preferred. High school diploma or equivalent required; additional education in hospitality, business, or a related field is a plus. #J-18808-Ljbffr