Field Technician Lead

Field Technician Lead

You Are

The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities supporting implementation teams and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills an ability to lead others through complex cutovers and a passion for accuracy documentation and customer partnership in a retail environment. You will act as the point person during store renovations for Systems IT activities. Including guiding technicians validating completed work and maintaining consistent alignment with customer requirements and Compugens delivery expectations.

We Are

Compugen Systems Inc. (CSI) anaffiliateof Compugen Inc. is an IT service delivery company that focuses on the business outcome of technology. We improve human experience as organizations work todesign acquire integrate and operate technology for productivity improvement and competitive advantage. CSIprovides innovative technology-based services to accelerate your transformation in the Modern Workspace and Hybrid IT with our uniquely crafted managed professional and field services. At CSI we believe that every day we have is another opportunity to innovate inspire and impact the world for the better. Our vision is to redefine customer experience join us.

What We Need

A Field Technician Lead provides hands-on technical leadership for complex installations configurations troubleshooting and repairs across point of sale telecom network low voltage cabling CCTV and A/V systems. Serving as the onsite technical authority they coordinate and guide technicians lead critical deployments and cutovers and ensure all work meets quality safety compliance and customer standards. This role requires strong communication reliable execution effective time management across regional travel and a disciplined focus on validation and documentation while driving efficient problem resolution and continuous improvement in field service delivery.

A Typical Day looks like

A typical day for a Field Service Technician begins with reviewing work orders schedules and service requests using a mobile device or dispatch system. The technician then travels to client sites to install maintain or repair point of sale telecom network low voltage wiring or related equipment. On-site they diagnose issues perform testing replace or configure components and ensure systems are functioning properly. Throughout the day they interact with clients to explain work performed provide usage guidance and ensure satisfaction. The technician completed tasks issues and resolutions communicated updates to the technical team or supervisors and followed all safety procedures before moving on to the next assignment.

How Youll be Measured

Field Service Technicians are typically measured in their ability to deliver efficient high-quality service while maintaining safety and customer satisfaction. Key performance measures include the number of service calls completed on time first-time fixed rate and adherence to service-level agreements (SLAs). Employers also evaluate the accuracy and timeliness of documentation and reporting as well as the technicians ability to diagnose and resolve issues effectively. Customer satisfaction scores feedback and professionalism during client interactions are critical addition compliance with safety standards quality of workmanship and effective communication with internal teams are used to assess overall performance.

Required Skills Competencies

Team & Project Leadership

• Serve as the primary point of contact for implementation teams during overnight cutovers establishing status checkpoints and coordinating workflow.
• Build strong relationships with internal stakeholders technicians and customer store management.
• Support and mentor technicians ensuring they understand project scope requirements and quality expectations.
• Host briefing meetings and provide ongoing communication to project and delivery management.

Technical Oversight

• Review and validate work completed before releasing teams from the site.
• Develop and maintain knowledge articles and equipment standards within customer IT systems.
• Ensure accurate documentation and execution of site surveys including photos cabling details and equipment status.
• Review material picklists and confirm equipment arrival and secure storage.
• Provide project verification and sign-off on daily/weekly installation checklists.

Installation & Standards

• Support onsite installations across IT cabling POS CCTV AV retail equipment and low-voltage wiring.
• Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.
• Will be expected to be pulling terminating data lines as well as installing cameras and network devices at heights.
• Successfully complete all required safety training and actively promote a culture of safety by ensuring team members consistently adhere to personal protective equipment (PPE) requirements and established safety protocols. Contribute to the development and implementation of safety procedures guidelines and equipment standards as needed.

Travel

• Assigned projects will typically be located within a 150-mile radius to allow for daily travel to and from customer locations. Mileage reimbursement will be provided for daily travel exceeding 150 miles. Occasional travel within or outside the state may be required for assignments at greater distances and may involve overnight accommodation. Such extended travel will be limited whenever possible and all eligible travel expenses will be reimbursed.

Preferred Qualifications

• Strong knowledge of data audio and phone cabling standards; experience working on ladders/lifts
• Experience in retail environments is highly preferred
• Excellent technical diagnostic and problem-solving skills
• Strong leadership communication and interpersonal abilities
• Ability to build relationships with technicians project teams and customers
• High accountability reliability and attention to detail

Desired Character Culture Traits

• Collaboration: Aligns technicians project teams and customers through clear real-time communication.
• Innovate: Improves field execution by identifying efficiencies and strengthening documentation.
• Inspire: Leads by example motivating technicians through professionalism and confidence.
• Impact: Owns onsite execution and delivers high-quality results during complex cutovers.

Compugen Systems Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualifiedapplicants will receive consideration for employment without regard to race color religion sex national origin disability veteran statusor any other protected characteristic under applicable law. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. Pleasenotify People Culture if you require accommodation during the application process. This role may require a background check and is subject to Compugen Systems pre-employment screening policy.

Required Experience:

IC