IT Specialist

Job Description

Job Description

Position Summary

Provide fast, dependable technical support and hands-on systems administration that keeps employees productive and client information protected.

Key Responsibilities

• Resolve hardware, software, network, account, printer, telephony, and collaboration-tool issues.
• Provision and deprovision users, devices, permissions, and applications using approved controls.
• Maintain ticket records, asset inventory, documentation, patches, and equipment standards.
• Support office openings, moves, conference rooms, remote users, and technology rollouts.
• Escalate security incidents and complex technical issues promptly.
• Train employees on common tools, security practices, and self-service resources.

Required Qualifications

• Three or more years of help desk, desktop support, or systems administration experience.
• Strong Microsoft 365, Windows, networking, endpoint, and troubleshooting skills.
• Excellent customer service, documentation, and prioritization.
• Ability to lift and move standard IT equipment and travel between offices.
• Commitment to confidentiality and secure handling practices.

Preferred Qualifications

• CompTIA, Microsoft, or ITIL certification.
• Multi-office or law-firm support experience.
• Experience with ticketing and endpoint-management platforms.

Success Measures

• First response and resolution time
• Ticket backlog and user satisfaction
• Device and access accuracy
• Patch, inventory, and documentation compliance