Phlebotomist (Clinical Lab Support Rep)

Job Details Job Location: Main Campus Schedule: 3pm-11:30pm with rotating weekend Sign on Bonus Eligible: $5,000 with 2-year commitment Overview The Phlebotomist (Clinical Lab Support Rep) will perform tasks in accordance with established policies and procedures as dictated by the specific section. They will provide patient services and administrative support in laboratory operations, interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner, and provide assistance to other employees within and outside the department. Responsibilities include collecting, receiving and processing specimens, checking for proper and complete patient information, patient registration, and performing related clerical duties. The role also involves training employees and scheduling patients in the computer system. Minimum Education High School Diploma or GED (Required) Minimum Work Experience 2 years related experience in an accredited clinical setting (Required) Functional Accountabilities Specimen Processing Process specimens by centrifugation, aliquot and sort into specific test areas and for storage. Coordinate pickup and delivery of specimens for specific laboratory areas. Troubleshoot specimen processing procedures. Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens. Perform order and result entry, reference lab batch creation/release, and special handling/packaging for send‑out specimens. Schedule and register patients in the computer system when needed. Patient Services Greet patients and parents courteously, check patients into the scheduling system or update computer system information. Review patient insurance information for accuracy, collect demographic and insurance details, and correct facesheet. Verify insurance information is complete prior to procedure and collect and confirm preauthorization/referral information. Complete computer‑aided online registration with parents/guardians via telephone or in person in a consumer‑oriented manner. Administrative Answer inquiries and give test results by phone, provide general information and specimen requirement questions, and route technical questions to the appropriate area. Answer telephone calls professionally and courteously. Verify insurance eligibility and coverage for anticipated procedures. Notify parents of the need for completed insurance referral form or preauthorization of test requests. Counsel parents or refer them to Manager or Coordinator for financial information and direction. When assigned, train employees, students and others in the duties described in the job description. Lab Tests Enter patient information, test requests, cancellations and additions into the computer order program, perform computer searches for data inquiries, and print and retrieve reports. Check test requisitions for completeness. Request additional forms or documents from referring physicians as necessary. Confirm ICD‑9 codes are included and contact referring physicians to confirm. Contact referring physicians to confirm questionable test requests. Order tests in LIS; attach label to test requisition and place in the appropriate location for specimen collection. Maintenance Monitor and maintain daily records of laboratory equipment, maintain simple laboratory equipment and notify technician/technologist of unresolved problems. Order routine inventory and supply requests. Distribute forms, letters, mail, lab results. Maintain Lab Customer Service Desk files. Copy, fax and distribute documents. Phlebotomy Collect blood specimens by venipuncture and capillary methods; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose. Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis. Set up simple bacterial/viral cultures and enter specific test results into the computer. Job Information Primary Location: District of Columbia – Washington Work Locations: CN Hospital (Main Campus) Job Category: Administrative Support / Customer Service Position Status: Regular Shift: Evening Work Schedule: 3pm-11:30pm with rotating weekends Job Posting Date: May 7, 2026 Full‑Time Salary Range: $42,224 #J-18808-Ljbffr Children's National Hospital