Customer Success Lead

Job Description

IG is searching for a customer success lead for an energy client in Baltimore, Maryland.

Serve as the primary point of contact for all daily, weekly, and monthly bidding/scheduling related activities in all markets in which the client participates.

Work as a customer's trusted advisor providing support, guidance, and technical expertise on market participation within program guidelines.

Perform analysis on bidding/scheduling to ensure portfolio maximization as well as after-the-fact performance and settlement estimations.

Maintain compliance with all company and market policies and procedures.

Collaborate with other teams to form process improvements that optimize customer experience.

Build, develop, and maintain bidding/scheduling processes and procedures.

Ability or work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Bachelor's degree in science or business administration.

4-6+ years of experience in Wholesale/Retail Energy with specific focus in the ISO New England and New York ISO markets.

Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.

Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming (Python, VBA, PowerAutomate, PowerBI, VBA, etc.).

Strong problem-solving, analytical, with the ability to think and work independently.

Strong communication skills (written and verbal) and interpersonal relationship skills.

Must be highly accurate and detail oriented.